Join Suncorp Group as a Claims Advisor and Make a Meaningful Impact!
Are you ready to be part of a team that makes a real difference in people's lives? Do you have a passion for providing exceptional customer service and driving positive outcomes?
If so, we invite you to join our Perth team on a Permanent Full-Time basis as a Workers Compensation Claims Advisor at Suncorp Group.
What You'll Be Doing :
Comprehensive Assessment: You'll obtain and meticulously review medical, financial, investigative, and rehabilitation reports to ensure accurate claim assessment.
Compliance Champion: You'll ensure that all legislative compliance timeframes are met, coupled with ongoing reviews of essential reports.
Cost-Effective Solutions: Your expertise will help us adopt effective strategies to resolve claims efficiently, minimizing costs.
Optimal Recovery: You'll facilitate early access to suitable rehabilitation, enabling injured claimants to achieve the best possible recovery.
Exceptional Customer Service: Providing top-notch customer service is our priority. You'll be a vital link between the legislative authority, employers, injured workers, brokers, and internal teams, ensuring timely responses and efficient processing.
What You Bring to the Table :
Experience that Counts: Previous experience in Workers Compensation claims, backed by a proven track record of delivering results.
Empathy and Compassion: A genuine sense of compassion and empathy for our customers, understanding their unique situations.
Communication Prowess: Excellent verbal communication skills, enabling you to build rapport, convey complex information, and negotiate effectively with various stakeholders, including claimants, third-party providers, external bodies, and internal teams.
Administrative Skills: Outstanding administrative and written skills, leveraging Suncorp's technology systems and platforms to effectively manage all aspects of each claim within the framework of State legislation.
Organisation Skills: An ability to operate effectively and efficiently in a dynamic environment by managing a high volume of tasks and activity through exceptional time management and priority planning strategies.
Commitment and Integrity: A strong commitment to exceeding customer expectations and a high degree of integrity in all your interactions.
What we can offer you:
Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles, and Woolworths.
Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
Our Culture
At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.
Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here.
Caring for others, being courageous and doing the right thing underpins everything we do.
Chase the sun, apply online today
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights, and diverse workforce that benefits our people, our business, and our customers.
We'd love to see your application and speak with you even if you do not match the above mentioned.
Advertised : 14 Nov 2024 AUS Eastern Daylight Time
Applications close : 21 Nov 2024 AUS Eastern Daylight Time
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