Take the next step. Be part of something bigger at Suncorp.
Are you passionate about helping people? Do you thrive on providing exceptional service to customers during their times of need? We're seeking dedicated individuals to join our team and make a meaningful impact in the world of CTP insurance. If you're looking for a rewarding career where you work closely with injured parties, healthcare professionals and legal representatives to ensure the best possible outcomes for our customers, then this might be the perfect opportunity for you.
Your new role
We are looking for a Claims Advisor to join our dynamic Newcastle based team. As a member of our team you will -
Manage a portfolio of claims from lodgement to resolution
Assess claims for reasonable and appropriate treatment and rehabilitation needs
Investigate claims and interpret medical documents with a focus on proactive claims management
Ensure legislative compliance timeframes are met in conjunction with following all internal policies and procedures
Provide an excellent level of customer service to all internal and external stakeholders
Calculate settlement offers, negotiate settlements and attend settlement conferences with lawyers and Counsel
Display behaviours that contribute and drive a positive culture
Important to your Success
Be customer focussed - previous experience and ability to thrive within in a high paced, high volume environment
Resilient in nature
Excellent written, verbal and interpersonal skills (including managing emotionally charged situations)
Strong time management, problem solving and negotiation skills
Confident to make decisions and be empowered
A keen willingness to learn with a proactive and positive attitude
Good computer skills and the ability to upskill to learn new computer systems and programs
Knowledge and/or experience in the personal injury or insurance industry is desirable
What we offer you
Suncorp's employee benefits are designed to support, empower and reward our people.
Hybrid working – a mix of working from home and in the office to enhance your work/life balance
Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
Give back – Give back to our community with payroll giving, donation matching and paid volunteer leave
Our Culture
At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.
Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.
Chase the sun, apply online today!
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.
Advertised: 26 Jun 2024 AUS Eastern Standard Time
Applications close: 10 Jul 2024 AUS Eastern Standard Time
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