Take the next step. Be part of something bigger at Suncorp.
This role is based in Canberra on a Permanent full-time basis. You will manage a portfolio of CTP/MAI claims, providing support to customers who have been injured in a motor vehicle accident.
Suncorp Group is looking for a best-in-class Claims Advisor to provide exceptional customer service whilst driving commercial outcomes.
What you'll do Manage a portfolio of CTP/MAI claims for customers who have sustained a physical or psychological injury as a result of a motor vehicle accident. Proactively work to facilitate the recovery of customers and resolve claims within the earliest possible timeframes whilst achieving an optimal outcome. Provide an excellent level of customer service by working with customers, team members, and medical providers to find solutions consistent with their needs and the business objectives. Assess claims for reasonable and appropriate treatment and rehabilitation needs. Ensure legislative compliance timeframes are met in conjunction with following all internal policies and procedures. Continually assess the Quantum and Estimate of claims utilising the evidence available. Calculate settlement offers, negotiate settlements, and attend settlement conferences or hearings with lawyers and Counsel. Utilise and collaborate with Injury Management Advisor and Technical Advisor. Utilise and collaborate with relevant internal business areas (e.g. Fraud and Investigations, Sharing & Recoveries, Resolution Services) to discuss and action plan file direction. Skills & Experience Previous CTP claims or personal injury claims experience with a track record for delivering results would be highly regarded, as would Allied Health and/or legal experience. Ability to demonstrate compassion and empathy for the customer. Excellent communication skills – listen, build rapport, communicate complex information and negotiate with a variety of stakeholders including claimants, third-party providers, external bodies, and internal teams. Strong administrative and written skills and the ability to effectively manage all aspects of each claim within the restraints of the ACT MAI scheme and legislation. Resilient in nature. Strong commitment and a high degree of integrity to help meet and exceed customer expectations. What we can offer you Hybrid working – a mix of working from home and in the office post-probation to enhance your work/life balance. Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products. Study support - Invest in your brighter future with ongoing study support and career development programs. Parental leave - All permanent employees who are primary carers are offered 20 weeks parental leave. Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people. Give back – give back to our communities with payroll giving, donation matching, and paid volunteer leave. Prioritise your work/life balance with our robust employee assistance program and dedicated employee council. About Suncorp We're proud to be a part of the Suncorp Group family alongside some of Australia's most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day.
If this opportunity sounds like the challenge you have been looking for, please apply online today. For further information regarding this position, please contact our Sourcing Partner on .
At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.
Advertised: 30 Jul 2024 AUS Eastern Standard Time
Applications close: 09 Aug 2024 AUS Eastern Standard Time
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