Claims Administrator

The growth of Hello Claims has created exciting opportunities for Claims Administrators to join our growing team. In return for your commitment, we provide an amazing culture of collaboration and high performance, a place you will learn, grow and enjoy coming to work each day. 
Hello Claims has delivered a 'First to Market Assessing Technology and Claim service' providing motor claims operational excellence across Australia and New Zealand. Our motor claims management and assessing solution covers passenger vehicles, trucks, machinery, caravans, motorcycles and motor liability claims. 
The Opportunity 
Record accurate and detailed case notes for claims.  Coordinate motor repair schedules with clients and repairers.  Be the first point of contact for inbound calls and emails and respond in a timely manner.  Support the team with ad hoc administrative tasks, relating to people or client related initiatives.  Please note, this is a Coffs Harbour based role. Only candidates currently located in Coffs Harbour will be considered.  What we offer you 
Attractive remuneration package  A growing company with opportunities to accelerate your career  Great company culture with a supportive team  Flexible working arrangements  Ongoing support and development  About You 
Minimum 2 years' experience in a fast-paced customer service or contact centre role (essential)  An understanding of general insurance and previous experience within insurance claims (highly desirable)  Experienced and comfortable in communicating over the phone and via emails  Self-starter who is able to prioritise with ease  Care about the quality of your work and have strong attention to detail  Always seek to deliver great customer outcomes and can communicate with ease  Enjoy collaborating with others  Strong computer skills and able to navigate new processes quickly  If you would like to be a part of the Hello Claims team then please submit your application. You are also welcome to send us any questions you may have any questions on to We look forward to hearing from you! 

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