Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:
Your Role This role will be part of the Claims Operations team and will provide support to the AU and NZ Claims team while managing and processing the "Claim Registrations, Payments, Receivables and other Claims Admin activities" within SLAs.
The deliverables include measurable and time-bound activities, where demonstrating the ability to manage/lead the team of administrators, their queries and workload, multi-task and prioritize across all aspects of the role are key to its success.
Your Responsibilities: Manage a team of administrators working on Claims processes (Registration, Documentation of processes, Payments, Receivables and other Claims Admin) Prioritize tasks and workflow via Claims Mailboxes. Ensure team is on top of the work assigned and ensure new claims are registered within agreed SLAs and are coded correctly in the system Manage external adjuster payment system process and workflow. Be independent in processing new registrations, payments, receivables etc. Clear Claims Bank Accounts and receipt of funds back to claims Able to train new starters and ongoing training requirements Provide Claims Ops reporting and feedback to the Head of Claims Operations about team and processes Continuous improvement of end-to-end admin process Support to Claims team in annual and other external & internal audits Qualifications Business acumen skills and understanding of the fundamental components of a claims department's operation and its associated data Team spirit, training and Leadership System/claims process technical knowledge Prioritization and time management Administration experience 5 years + experience in managing teams & processes (preferably in finance/insurance industry) Proficient system user and process-oriented Process driven mindset; ability to identify and flag risks Stakeholder Management Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our "My One Thing" initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enroll into the Chubb Limited discounted stock purchasing scheme.
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