Job Description - Claims Adjuster - Motor - 12 Month FTC (AXA10188R1D20240711)
Job Number: Claims Adjuster - Motor - 12 Month FTC (AXA10188R1D20240711)
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At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. You focus on excellence and creating a culture of continuous improvement, fostering collaboration, customer service, and colleague development.
As a Claims Adjuster, you will play a critical role in the Motor claims team by managing and resolving claims for our customers. You will work closely with your manager and coordinate with fellow claims adjusters to bring claims to a resolution.
This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime.
Essential Responsibilities:
Competent and efficient handling of all aspects of claims within job holder's authority to good technical standards and quality. Legal and policy liability assessment. Negotiation, settlement, and defence including litigation management. Competent handling of claims above job holder's personal authority under referral system. Provide a quality claims service including effective handling of claims and compliance with required service standards. Maintain and build on existing customer relationships and encourage business retention through contacts with clients and brokers. Receiving claims notifications, assessing estimates, and negotiating claims up to and including settlement within personal authority. Consider Third Party liabilities, detecting fraud, and taking correct action to preserve and maximise recoveries. You will report to Assistant Claims Manager – Motor.
Required Skills and Abilities:
An interest in handling Motor Claims. An understanding of how the Claims function operates, including the lifecycle of the claim would be beneficial but not essential. Confident and effective communication skills, both written and spoken. Ability to operate to tight deadlines in a pressured environment. Excellent organization. Competent in all Microsoft suite products preferably. A high level of numeracy and attention to detail. Ability to prioritise tasks and responsibilities. Location: GB-GB-Ipswich
Work Locations: GB Ipswich 2nd floor, Civic Drive
Job Field: Claims
Schedule: Full-time
Job Type: Standard
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