Take the next step. Be part of something bigger at Suncorp.
Join the Claims Customer Service team at Suncorp and help get our customers that 'Home' feeling - Become a Home Claim Specialist!
Are you a customer service rockstar with a passion for making a difference? Suncorp is on the lookout for exceptional individuals, who want to help our customers who have experienced loss or damage to their property and/or belongings, to join our dynamic Home Lodgement team on a permanent basis. We have part-time 6-month contracts available.
Position Overview:
Location : Brisbane Work Arrangement : Hybrid role with minimum onsite attendance once a week Training : 7 weeks of full-time paid training before transitioning to the regular shift pattern. Please note during the training period you are required to work full time Training Format : Virtual training Holiday Restrictions : No holidays can be accommodated during the training period Responsibilities:
Deliver excellent customer service by providing efficient solutions and responses to customer enquiries Be the first point of contact for customers who have experienced loss or damage to their home and/or contents Triage and progress claims as far as possible on the first call, making things as easy as possible for our customers Provide support to customers with existing claim enquiries within policy entitlements, organisation of repairs & management throughout the life of the claim Ensure our customers receive the right support at the right time and reinforce Suncorp's commitment to 'building futures and protecting what matters' Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance Qualifications & Skills:
Passion for delivering exceptional customer service with demonstrated experience in customer service roles Proficiency in using computer systems and ability to navigate multiple systems. Strong verbal communication skills to listen, build rapport, and effectively convey complex information High level of resilience, empathy, and adaptability to handle various customer situations Commitment to self-development and eagerness to enhance skills and capabilities in the role through coaching and feedback Ability to work collaboratively as a supportive team member Shift Patterns:
Part Time Sat, Mon, Fri Start Window 06:00- 08:00 22.5 hrs per week Part Time Sat, Mon, Tue Start Window 13:00- 15:00 22.5 hrs per week Part Time Sun, Thurs, Fri Start Window 06:00- 08:00 22.5 hrs per week What we can offer you:
Salary: $60,000 pro rated for part-time hours + 11.5% Super + penalty rates on eligible shifts Wellness: We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people. Our Culture:
At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.
Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.
Ready to Accelerate Your Career? Drive Success with Suncorp! Chase the Sun, apply online today!
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.
Advertised: 06 Nov 2024 AUS Eastern Daylight Time
Applications close: 15 Nov 2024 AUS Eastern Daylight Time
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