Take the next step. Be part of something bigger at Suncorp.
Join the Claims Customer Service team at Suncorp and help get our customers that 'Home' feeling - Become a Home Claim Specialist!
Are you a customer service rockstar with a passion for making a difference? Suncorp is on the lookout for exceptional individuals, who want to help our customers who have experienced loss or damage to their property and/or belongings, to join our dynamic Home Lodgement team on a permanent basis . We have a mix of Full-time & Part-time roles available.
Why choose Suncorp? As a Claim Specialist at Suncorp, when disaster strikes, we are there for our customers and the community and you will play a crucial role in assisting customers in some of their most challenging times. Here's an overview of what the role entails and what you can expect:
Position Overview:
Location : Brisbane, Melbourne or Newcastle
Work Arrangement : Hybrid role with minimum onsite attendance once a week
Shift Patterns : Full-time & Part-time roles available - please see shift patterns below
Training : 6 weeks of full-time paid training before transitioning to the regular shift pattern
Training Format : Virtual training
Holiday Restrictions : No holidays can be accommodated during the training period
Responsibilities :
Deliver excellent customer service by providing efficient solutions and responses to customer enquiries
Be the first point of contact for customers who have experienced loss or damage to their home and/or contents
Triage and progress claims as far as possible on the first call, making things as easy as possible for our customers
Provide support to customers with existing claim enquiries within policy entitlements, organisation of repairs & management throughout the life of the claim
Ensure our customers receive the right support at the right time and reinforce Suncorp's commitment to 'building futures and protecting what matters'
Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes
Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance
Qualifications & Skills:
Passion for delivering exceptional customer service with demonstrated experience in customer service roles
Proficiency in using computer systems and ability to navigate multiple systems.
Strong verbal communication skills to listen, build rapport, and effectively convey complex information
High level of resilience, empathy, and adaptability to handle various customer situations
Commitment to self-development and eagerness to enhance skills and capabilities in the role through coaching and feedback
Ability to work collaboratively as a supportive team member
Shift Options:
Part Time Sat, Mon & Fri Start Window 07:00-09:00 22.5 hrs per week
Part Time Sat, Thurs & Fri Start Window 13:00-15:00 22.5 hrs per week
Full-Time Mon - Fri Start Window 13:00-15:00 37.5hrs per week
* 'Start window' means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.
What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
Salary $59,000 + 11.5% Super + penalty rates on eligible shifts
Employee discounts and rewards - exclusive offers on more than 400 of Australia's largest retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Our Culture
At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.
Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.
Ready to Accelerate Your Career? Drive Success with Suncorp! Chase the Sun, apply online today
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.
Advertised: 26 Jun 2024 AUS Eastern Standard Time
Applications close: 10 Jul 2024 AUS Eastern Standard Time
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