We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you will love this opportunity as Implementation Consultant (Housing) at Civica
As Implementation Consultant you will sit within our Local Government - Social and Affordable Housing Business Unit. This is a dual-purpose role in delivering professional services and responding to customer support tickets. You will play a crucial role in implementing and configuring Civica's Housing Software and become a subject matter expert in the Civica Cx Application. This role is to translate customer requirements to the Cx application, ensuring that our product supports the customer's business requirements.
Working closely with our Services Delivery Manager, this role provides onsite and remote consultancy, and services to our customers. During implementation, you will be documenting customer configuration requirements, configuring the application, maintaining accurate records, hosting training events, and developing tailored training courses for our customers. You will be working closely with various internal teams to contribute to product specification, testing, making recommendations for product enhancements, identifying potential improvements, and efficiencies for the software. In addition to application implementation, this role contains elements of post-go-live support, testing, training, and presales support.
What you will do to be successful in this role
Proven experience as a software implementation consultant and familiar with implementation methodologies. Experience with implementing Enterprise Resource Planning (ERP) or similar complex solutions is highly desirable. We are looking for someone with consulting and/or business analysis experience working directly with customers, virtually & face to face. Part of this role will be conducting demonstrations and running training sessions, being experienced in delivering high-impact training sessions for our clients. Ability to manage expectations, provide prompt feedback and documentation to our Service Delivery Manager, and control change in an IT projects environment. Highly analytical, strong problem solver & attention to detail. Ability to work under pressure and achieve deadlines. Excellent communication skills. We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why you'll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special. Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
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