Support and promote the independence and wellbeing of aged customers living in their own homes through phone-based coordination with a focus on wellness and reablement.
We are seeking two driven individuals to join the Community Aged Care team:
x1 role based South at Tonsleyx1 role based South at Tonsley & Centrally at HindmarshFull-time, permanent roleMonday to Friday - Office hoursBe part of a positive and well-connected multidisciplinary team who are focused on making a difference within the community.What we offer:Flexible working options - tell us what you need for that work-life balance.Access to our fantastic salary packaging options – increase your take home pay by decreasing the amount of tax you pay with $15,899 tax free each year.Meal Entertainment and Holiday Accommodation Card provides you with an additional $2,650 tax free per year.Paid parental leave, including superannuation paid on parental leave.Paid study leave, and financial education assistance up to $6,000.Genuine career development opportunities across the organisation.Discounted motor vehicles and gym memberships.BUPA and Medibank health cover discounts.Access to our Employee Assistance Program for you and your family.*AnglicareSA offers a range of flexible working arrangements that are aimed at meeting your diverse needs and the different operating environments across AnglicareSA. This includes working from home, part-time work, compressed working weeks and flexible working hours. The suitability of different arrangements will depend on your individual needs, the position you are applying for, and team and customer requirements. You are encouraged to discuss your needs during the application process. Who are we looking for?We are looking for two skilled and passionate customer-focused team members to join our Home Care team. Providing phone-based support and coordination for CHSP customers living in the Southern Metropolitan region, you will deliver a prompt and responsive service and utilise your people skills to support customers to remain living independently in their own home.
If you are passionate about supporting older people, making a positive difference in the community, and have a respectful, non-judgemental, and empathetic attitude, we would love to hear from you!
What can you expect to be doing?Facilitate the provision of CHSP services to customers, including implementing, monitoring, and reviewing services.Act as the point of contact for customers, their representatives, and care staff for changes in circumstances and service requirements.Work with external agencies in a collaborative manner that facilitates best outcomes for customers with a focus on wellness and reablement.Assist customers to navigate the aged care system, ensuring they receive the best possible range of options to meet their needs.Build rapport with customers' families, carers, advocates, and external agencies to ensure optimum service delivery.Encourage customers to remain independent and be an active participant in their community and care plan.Actively and positively promote AnglicareSA Home Care services in the community.What do you need to bring?A basic understanding of the needs of older people, and proven ability to respond to concerns regarding customer wellbeing.An empathetic and professional approach to customer service.Outstanding interpersonal and problem-solving skills, with the ability to communicate effectively with people from diverse cultural backgrounds.Previous experience in a phone-based assessment role will be highly regarded.Experience in Community Services industry will be highly regarded.Intermediate knowledge of Microsoft Office Suite of programs and ability to pick up systems with ease.An understanding of My Aged Care or other Community Programs (Carers SA or NDIS) (preferred).Certificate III/IV in a health, human services or related field (desirable).Who is AnglicareSA?As one of SA's largest social services provider, AnglicareSA makes a positive difference to the lives of more than 50,000 people each year. Our 2000 employees and 300+ volunteers support individuals, families, and communities, responding to their immediate need and working with them to build capacity to restore and maintain dignity and control in their lives. Our services are broad, supporting people at every stage of life.
We believe in social justice, the equal worth of each citizen, equality of opportunity, and the importance of strong communities. Together we change lives.
How to Apply:View the attached Job Description via the vacancy's application page on the AnglicareSA website for further details on the role requirements.
If this sounds like you please click on Apply and submit your application by 9.00am Monday 16th December 2024. We do not accept applications via email but for more information, please contact: Lauren Haddow Recruitment Business Partner at ****** AnglicareSA is an equal opportunity employer and is committed to providing a work environment free of discrimination and harassment. We encourage all suitably qualified candidates to apply. We are committed to the employment of Aboriginal and Torres Strait Islander peoples. Please contact the person listed above to discuss joining AnglicareSA and visit our website for details on our Aboriginal Services. YouBelong@AnglicareSA At AnglicareSA, we want everyone to feel that they can be themselves and that they belong. We value diversity and inclusion and the benefits this brings to the people who work with us and the communities we serve. We encourage applications from people with diverse backgrounds and abilities. We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our website for details on our Aboriginal Services and to access AnglicareSA's Reconciliation Action Plan. AnglicareSA is a White Ribbon organisation committed to the prevention of violence against women.
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