Chief Operations Officer
Full-time Temporary Details: The ACT Long Service Leave Authority (ACT Leave) is a Statutory Authority of the ACT Government responsible for the administration of portable long service leave benefit schemes for covered industries within the ACT.
Under the direction of ACT Leave's Strategic Plan, we are in an exciting time of innovation and change, and with several major transformation projects in progress, strong corporate leadership will be essential.
Reporting to the Chief Executive Officer and Registrar, you will be responsible for:
Overall scheme administration for the covered industries, including Ensuring the delivery of exceptional client service
Implementing best practice customer enquiry management and issues resolution
Managing continuous improvement processes across all service delivery functions, and
Reporting on scheme metrics and demographics.
Achievement of established Key Performance Indicators, and alignment with organisational strategy
Leading a team through times of change, providing professional development and resource management expertise, and
Contributing to the work of the Executive Team.
We are looking for a Chief Operations Officer who:
Loves a challenge and can effectively lead through complex change.
Can solve problems effectively and creatively.
Has experience managing high performing teams and individuals.
Can lead a team with a focus on exceptional client service outcomes.
Is excited about playing an important role in transforming ACT Leave.
If this sounds like you, we encourage you to apply for this opportunity. We can't wait to have you on board!
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Eligibility/ Other Requirements: Tertiary qualifications in a relevant field, or experience in a related discipline highly desirable.
How to apply: Applicants must submit a current curriculum vitae including details of two referees and a two-page pitch addressing why you would be 'our ideal candidate' which can be found in the Position Description. ACT Leave may administer a writing task as part of the interview and selection process.
Applications should be submitted via the Apply Now button below.
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