Work closely with the CEO & Board as you scale operations, improve efficiency, deliver growth and enhance customer satisfaction while driving innovation in the investigative technology space.
Our client is a leading provider of end-to-end investigation and digital report management solutions, revolutionizing the way investigative workflows are managed. We are seeking an experienced and dynamic Chief Operating Officer (COO) to oversee the company's operational functions, optimise performance, and ensure seamless delivery of their solutions. The COO will work closely with the CEO, the board and the leadership team to scale operations, improve efficiency, and enhance customer satisfaction while driving innovation in the investigative technology space.
Our client is transforming the investigative process through technology, empowering investigators to achieve greater efficiency and accuracy. As COO, you will have the opportunity to shape the future of a growing organisation and make a meaningful impact in the investigative and digital reporting space.
Your key responsibilities will include: Operational Leadership Design, implement, and oversee operational strategies, policies, and procedures to support our client's growth and quality business goals.Strategically and proactively lead the professional sales teams, including ensuring the design and execution of sales and account management plans to deliver on growth and service targets.Lead cross-functional teams to deliver exceptional investigative workflow and reporting solutions, ensuring alignment with the company's mission.Direct functional leadership: Marketing Manager, Customer Experience Team, Customer Service Manager, Client onboarding and Implementation Team and dotted line reporting to Finance & R&D.Driving scalability and efficiency in operations to support rapid growth and expanding customer needs.Budget/P&L Management – up to $25M.Strategic Planning and Execution Collaborate with the CEO to develop and execute the company's long-term strategic plans.Translate strategic objectives into actionable plans and operational improvements.Identify growth opportunities, market trends, and emerging technologies relevant to investigative workflows.Leverage off your international business expansion experience to support the successful design and implementation of pathways to international markets (ideally UK &/or USA).Product and Service Delivery Oversee the development, onboarding and support of our client's market leading SAAS solutions to ensure an exceptional user experience.Manage resources to deliver projects on time and within budget, maintaining high-quality standards.Ensure ongoing alignment of the product roadmap with customer needs and industry best practices.Foster strategic strong relationships with customers, understanding their unique needs, and ensuring they maximise the value from our clients SaaS investigation and evidence management platform.Team Management and Development Build, lead and mentor high-performing teams across operations, customer support, and project delivery functions.Foster a culture of accountability, innovation, and continuous improvement.Establish key performance indicators (KPIs) to measure and drive team performance.Customer and Stakeholder Engagement Maintain strong relationships with key stakeholders, including customers, partners, and industry leaders.Ensure that customer feedback is integrated into operational and product development processes.Represent our client at industry events, conferences, and forums to showcase the company's solutions.Financial and Operational Efficiency Leverage off your strong commercial acumen having operated from within a SAAS environment, which will include understanding cost of R&D to maximise on resource utilisation/optimisation.Develop and manage budgets for operational functions, ensuring cost efficiency and financial health.Oversee & develop vendor and supplier relationships to optimize costs and service delivery.Mitigate operational risks through proactive planning and adherence to any regulatory requirements.Develop pathways to market.Reporting Dashboard reporting.Management Reporting including Board Reporting, Project Status Reporting & R&D financials.What you will bring to this role: Proven track record as a COO or senior operations leader in a SaaS, investigative technology, or similar industry.Strong experience in scaling operations within a high-growth company.An understanding of investigation processes, workflows, and digital reporting tools is highly desirable.Strategic thinking with the ability to execute operational plans effectively.Exceptional cross functional leadership, team building, and communication skills.Expertise in process optimisation, project management, and performance measurement.Adept at managing multiple priorities in a fast-paced, dynamic environment.Strong customer focus with a commitment to delivering value through innovation.A proficiency in using SaaS products and familiar with CRM tools (ideally HubSpot).Bachelor's degree in business administration, Operations Management, or a related field (MBA preferred).A Results-orientation with a passion for operational excellence.Collaborative leader who thrives in a team-focused culture.Analytical mindset with attention to detail and problem-solving skills.High integrity and commitment to the mission of empowering investigators with innovative tools.So what's in it for you? The opportunity to take full accountability for the growth and operational performance of the organisation, the customer experience and your multidisciplinary team's engagement and development.$350k-$400k salary package with the potential to earn performance-based incentives in the future.The opportunity to play a key role in this exciting organisation of growth trajectory.So, if you are a forward-thinking COO with a passion for technology, innovation, service and continuous improvement, we would love to hear from you. Apply now by following the link below or for a confidential chat please call Louisa on 0459 991 061 and help this market disrupter further revolutionize investigative workflows!
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