Closing Date: 2024-11-15 4:00 PM (YYYY-MM-DD) GESB is a WA State Public Sector Agency that provides superannuation schemes for current and former public sector employees. With over 85 years' experience, around 247,000 members and over $40 billion in funds under management, we are the largest super provider based in WA.This is an exciting time for GESB, and we are looking for the right people to help build our team, contribute positively to our culture, and support our purpose of helping our members achieve a quality retirement.Initiatives are currently being developed that will position the fund in a more competitive market, which has resulted in GESB adopting a different business model and approach to providing an attractive superannuation option to current and past members. As a result, we are looking for a Chief Member Experience Officer to join our Executive Leadership team.We are proud of our inclusive and diverse work environment and encourage people of all abilities to apply. We are happy to make adjustments to assist you when applying, attending an interview, or working at GESB.The roleThe Chief Member Experience Officer reports to the Chief Executive Officer and is part of the Executive Leadership Team (ELT).The Member Experience division is responsible for:Implementing strategic objectives in relation to the member and employer experience.Delivering a positive experience when members and employers engage with GESB.Providing value for money superannuation and retirement products that meet member needs.Maintaining a strong relationship with industry and government stakeholders.This division will include the following business functions:Member Insights and AnalyticsKey Account ManagementBrand and CommunicationsMember ExperienceDigitalFund Administration and Group InsuranceWho we are looking forOur values are at the centre of everything we do, so if you're successful in this role, you'll put our members first. You'll also be guided by our other values of sustainable performance, achieving together, and acting with integrity. You'll have:Senior level experience in the management of service delivery performance in the financial services/superannuation industry.Senior leadership experience managing diverse teams in delivering a successful member experience function.Experience managing relationships for significant outsourced service and product providers.Tertiary qualification in a relevant field.Leadership is part of who we areAt GESB, we believe all our people are leaders and the core leadership behaviours outlined in the Public Sector Commissions' Leadership Expectations are applicable to this role.To be successful in this application, you will need to demonstrate your leadership capabilities in the context of an Executive Leader. The key components of this leadership expectation is included in the position description.Benefits of working at GESBGESB is an organisation that truly values work/life balance, encourages professional development, and supports our employees to be their best.You will enjoy:An attractive remuneration packageFlexible hours, leave arrangements and work from home optionsAccess to generous salary packaging arrangementsComprehensive learning and professional development opportunities including study leave and financial assistanceHealth and wellbeing initiativesFree access to a confidential Employee Assistance Program (EAP) for you and your immediate family membersCultural leave for Aboriginal and Torres Strait Islander staffWe also have excellent public transport access, are close to a range of public parking options, and have end of trip facilities for those who like to get their exercise in on the way to the office.Preparing your applicationThis is your opportunity to show us you are the perfect candidate for this position:Carefully read the position descriptionRead the Application Information Pack which contains information to help you with your application and learn about our recruitment process.Make sure you include:A two-page cover letter that provides a snapshot of your leadership and work experience and suitability for the role.A resume of your employment history that demonstrates your experience, skills and training to fully meet the requirements of this role. You do not have to address each job criteria from the position description.At GESB, we are committed to eliminating all forms of discrimination and promoting an inclusive and values-based workplace culture. We embrace diversity and encourage applications from culturally and linguistically diverse people, people who are alternatively abled or possessing disabilities, LGBTIQ+ and Aboriginal and Torres Strait Islander people.If you have any needs that may require adjustments to enable you to participate in the application and interview process, please contact Andrea Hancock, Beilby Downing Teal on 0404 022 913 or email ****** application must be submitted online by 4pm, Friday 15 November 2024.Make sure you give yourself enough time to complete the application process as late, emailed and proforma applications will not be accepted.We recommend having your documents completed and ready to attach before starting the online application process. You will receive a confirmation email after you have submitted your application.To be successful, you will need to:Provide evidence of your Australian citizenship or permanent residency, which is necessary for positions in the WA public sectorUndertake a National Police Clearance screening including AML/CTF checks.Due diligence checks confirming your qualifications and relevant professional memberships.Provide two relevant referees to support your application.There may be a requirement to complete a psychometric testing process as part of the selection process.
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