PRIMARY OBJECTIVE OF POSITIONThe Chief Engineer is responsible for providing the customer with a secure, comfortable environment by maintaining the hotel's assets through ongoing preventive maintenance programmes, and ensuring that all mechanical systems are operating in accordance with corporate policies and procedures, and according to local requirements and regulations. The job incumbent operates in line with hotel and corporate policies and guidelines, and the hotel's business plan.TASKS, DUTIES AND RESPONSIBILITIESRESPONSIBLE FOR PROVIDING A SECURE AND COMFORTABLE ENVIRONMENTMaintains facilities and equipment by conducting inspections on a regular basis to determine need and extent of service, equipment required, type of operation, and maintenance neededDevelops and implements strategies to achieve goals for "customer complaints per thousand rooms", and "willingness to return"Ensures adherence to applicable laws by meeting with government and insurance inspectors, and performing follow-up as requiredCommunicates with department heads regarding engineering programmes as they pertain to the physical plantKeeps all mechanical, electrical, and structural blueprints and diagrams up to date; maintains library of part lists, maintenance manuals, reference books, catalogues, etc.Takes prompt corrective action as necessaryEnsures that the physical plant is operating in a safe, efficient, and orderly fashion by directing all phases of maintenance, repair and renovationDetermines if work should be done internally or through external contractorsSchedules employees in accordance with planAssigns work orders by priority, and delegates duties and supervises workSchedules the appropriate preventive maintenance programmeResponds to guest complaints and department service requestsMaintains a supply of inventory necessary for optimal operating efficiency by initiating purchasing orders for maintenance supplies, machinery, equipment, parts and services as requiredAchieves the best price and suitability of product by appropriately selecting from available contractors and vendorsDirects and aids in the replacement of systems that become inadequate or obsoleteRecommends, establishes, and maintains inventory level thresholds based on budget and availability of suppliesReviews and approves invoicesDevelops and promotes energy conservation programmes by continually monitoring utility costs and consumptionMaintains logs and journals for all utilities, reviews meter readings and regulates controlsDesigns and supervises recycling programmes for aluminium, paper, plastic, glass, etc.Prepares the operating budget for engineering, recommends items to be included in the hotel's capital budget, and insures adherence with approved budgetMANAGING THE ENGINEERING FUNCTIONManages employees working for the engineering function, including contractors and hotel employeesLAWS, REGULATIONS AND POLICIESFollows all applicable lawsHUMAN RESOURCES MANAGEMENTScreens, interviews and selects potential staff for the departmentDevelops and recommends appropriate training to meet guest and internal needsChecks that own staff meets and exceeds expectations by training and encouraging staff to provide Yes I Can! serviceIdentifies training needsMakes sure staff receives skills training to provide consistent, reliable serviceEncourages, develops and manages effective employee relations throughout the hotelIdentifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the Human Resources ManagerWorks closely with the Human Resources Manager on the following Human Resources related tasks:Performance appraisalsCoachingCounsellingDiscipline and grievanceEmployee relationsWage and salary administrationCompensation and benefitsSuccession planningEMPLOYEE RELATIONSFosters and develops effective employee relations throughout the hotelEstablishes and maintains effective internal communications, including weekly meetings with own staff to ensure optimum teamwork and productivityLooks for ways to motivate and challenge employeesHEALTH AND SAFETYEnsures that all potential and real hazards are reduced immediatelyFully understands the hotel's fire, emergency, and bomb proceduresEnsures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employeesEnsures that own staff works in a safe manner that does not harm or injure self or othersStimulates and encourages a general awareness of health and safety in tasks and activitiesEnsures the safety of the people and property within the premises by applying hotel regulations, adhering to existing laws and regulationsAnticipates possible and probable hazards and conditions and corrects them or takes action to prevent them from happeningEnsures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by self and own staffMISCELLANEOUSAttends meetings and training required by the General ManagerAssists colleagues to perform similar or related jobs when necessaryEnsures guest satisfaction by attending to their requests and inquiries courteously and efficientlyAccepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotel's stakeholdersMaintains own working area, materials and company property clean, tidy and in good shapeContinuously seeks to endeavor and improve the department's efficient operation, and knowledge of own job functionIs well updated on, and possesses solid knowledge of the following:Hotel fire, bomb and emergency proceduresHotel health and safety policies and proceduresHotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)Hotel standards of operation and departmental proceduresCurrent licensing relating to own responsibility, and to the hotelAccepted methods of payment by the hotelShort and long term hotel as well as corporate marketing and promotional programmesCorporate clients and clients generating high business volumeUnion agreementsQualificationsCommunication skillsSupervisory experience requiredAnalytical skillsA sound understanding of engineering principlesAbility to work in extreme conditionsExperience in maintenanceLeadership skillsTeam management skillsNegotiation skills
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