Chief Customer Experience and Technology OfficerJoin an award-winning contemporary education, training, and skills assessment provider focused on innovation and technology to improve the customer experience.Hybrid working environment, with choice of metro or regional office locations.5-year Public Sector Executive Contract.Bendigo Kangan Institute (BKI) is a leading provider of vocational education, boasting over 150 years of education and training, and is one of the largest TAFEs in Victoria with nine campuses stretching from Docklands to Echuca. In addition, BKI is Australia's leading skills assessment organisation. BKI is dedicated to fostering a culture that prioritises a deep understanding of customer needs, emphasising collaboration for the collective good and accountability in fulfilling commitments.Reporting to the CEO, the Chief Customer Experience and Technology Officer is a newly established role designed to bring about organisational efficiencies in systems and performance. As a key member of the Executive Leadership Team, the Chief Customer Experience and Technology Officer will ensure all customer experience, innovation initiatives, and technology implementation are designed and delivered to facilitate the organisation's growth strategy and retain BKI's place as a competitive, sector-leading, and forward-thinking organisation.With a broad portfolio responsibility, this role will lead exciting initiatives such as driving the adoption of AI and will have accountability for the Digital Advisory Committee. The Chief Customer Experience and Technology Officer will drive digital transformation initiatives and optimise the use of new and existing technology in business processes, embedding a customer-centric approach to all business activities across the organisation.To be successful in this role, you will bring significant senior-level experience in delivering for your customers using technology. You have digitised services at scale, understand UX methodology, and have a future-focused, curious approach to how we can use technology to be better. Ideally, you have experience in the application of AI, are a proven strategic leader who can design and deliver the short and long-term strategic technology plan, and are resourceful and creative in your approach to leveraging resources and driving improvement.Complementary to your technical skills in CX and technology application, you are a proven leader who can bring people together and lead and guide change and process enhancement to deliver productivity and improved experience. You are comfortable presenting to a Board of Directors and are eager to take your seat at the executive table and drive growth for impact.Applications close on Sunday 24th November at 5pm. To apply, please click 'apply now' and upload your CV and Cover Letter. For any questions not outlined in the PD and for a confidential discussion, please contact Natasha Diamond on 0412 822 348 or Carla Bent on 0422 582 992.Davidson acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.
#J-18808-Ljbffr