Chief Concierge - Sydney - Marriott

W Hotels celebrates authenticity and sparks imagination in its work culture, bringing the W experience to life for guests.W Sydney seeks a Chief Concierge to lead the Wheels Team in the world's largest W Hotel.Responsibilities:Lead the Concierge and Wheels team.Manage the hotel's loyalty program.Handle VIP guests, groups, and special events.Coordinate Wheels talent and direct the management team to execute Concierge and Wheels operations.Strong organizational, communication, and leadership skills are required, along with a deep local understanding of Sydney and charisma to create a memorable atmosphere for customers.The Chief Concierge must balance team, guest, and business needs while maintaining a focus on excellence and continuous improvement.Directs and works with the management team and hourly talent to execute Concierge and Wheels operations, striving to improve guest and talent satisfaction and maximize guest satisfaction.
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