Chief Concierge - InterContinental Perth City CentreHotel Brand: InterContinentalLocation: Australia, Western Australia, PerthHotel: Perth City Centre (PERHA), 815 Hay Street, 6000As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.The Bell / Concierge Department is responsible for the smooth coordination and supervision of the guest arrival and departure experience, acting as welcome and farewell representatives of the Hotel.Your day to dayAre you perceptive, proactive, meticulous, knowledgeable, refined & personable? These are some of the luxury service behaviours we are looking for.Reporting to the Rooms Division Manager, the Chief Concierge will lead a small team of approximately 2 Concierge Attendants and 8 Bell Attendants to ensure a memorable guest experience aligned with our Luxury Fundamentals service style.Key Responsibilities will include:Leading the co-ordination of any guests' needs, special requests, and inquiries to ensure superior & memorable experiences for our guests.Creation of new & unique guest experiences fitting our various guest demographics.Being knowledgeable with facilities, activities, equipment, services, and other pertinent information to provide memorable guest experiences and colleague upskilling.Effectively communicating to all hotel colleagues the city happenings, particularly special events.Working in strong collaboration with the Front Office Manager, Duty Managers, and all other leaders across the hotel.Establishing and managing the team roster and labour costs in accordance with business needs.Continually improving the capability and competency of team members through systematic training and coaching.Driving success across key performance metrics through leading, developing, inspiring, and motivating the team.What we need from youWe're looking for someone to bring their personality, passion, and energy to our hotel. The ideal candidate will also possess the following:A passion for guest service with in-depth knowledge of the Perth CBD and surrounding areas.Experience engaging and leading a small team.Superior communication skills and exceptional attention to detail.High standard of personal presentation fitting of a luxury brand.Ongoing and proven commitment to quality and providing a truly unique experience to guests.Considerable experience as a Concierge or a similar position within a luxury hotel brand is desirable.The flexibility to work various shifts on a rotating roster including evenings, weekends, and public holidays.You must meet the legal requirements to work in Australia.What we offerJoin our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:Free duty meal on shift.Discounted CBD car parking.Paid birthday leave.Paid parental leave.Proactive paid wellness and mental health days.Support if interstate relocation is required (flight to Perth and 2 weeks accommodation).Colleague discounts across IHG Hotels for accommodation, food, and beverage.A massive colleague discounts platform for all your favorite brands and retailers.Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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