Chat Support Specialist - Remote Work

Job Description:

Domtar, a leading provider of paper and personal care products, is seeking a motivated and adaptable Chat Support Specialist to join our remote team in Canberra, Australian Capital Territory. This part-time position at the Associate level requires a minimum of 2 years of experience in a similar role.

As a Chat Support Specialist, you will be responsible for providing excellent customer service and technical support through chat channels. Your main duties will include responding to customer inquiries, troubleshooting technical issues, and providing guidance on product usage. You will also be expected to analyze customer data to identify trends and opportunities for improvement, as well as innovate new ways to enhance the customer experience.

The ideal candidate for this role will possess strong analytical skills and a passion for innovation. You must be able to work independently and prioritize tasks effectively. Excellent communication skills and a high level of professionalism are essential.

Benefits of working at Domtar include medical coverage, paid time off, and company-provided equipment. Our working environment is one that encourages curiosity and questioning to fuel innovation and growth.

If you are a motivated and adaptable individual with a passion for customer service and technology, we encourage you to apply for this exciting opportunity to join our remote team in Canberra.

Equal Opportunity Statement: Domtar is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.