**Job Title:** Chat Support Specialist
**Company:** Entergy
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
---
### Job Description:
As a Chat Support Specialist at Entergy, you will be the front line of our customer service operations, providing exceptional support to our clients through various digital communication channels. Your role will involve engaging with customers, understanding their needs, resolving issues, and ensuring a positive experience with our services. This position is perfect for individuals looking to grow their careers in a dynamic and supportive environment, key for fostering resilience and drive.
### Key Responsibilities:
- **Customer Engagement:** Respond promptly to customer inquiries via chat, ensuring clarity and professionalism in communication.
- **Issue Resolution:** Identify, troubleshoot, and resolve customer issues effectively, escalating complex problems to the appropriate departments when necessary.
- **Product Knowledge:** Maintain an in-depth understanding of Entergy's products and services to provide accurate information and recommendations to customers.
- **Documentation:** Document all customer interactions meticulously within the company's CRM system, ensuring that all details are recorded accurately for future reference.
- **Feedback Collection:** Gather customer feedback and provide insights to help improve our products, services, and customer experience.
- **Team Collaboration:** Work closely with team members and other departments to ensure seamless service delivery and problem resolution.
- **Continuous Improvement:** Participate in training sessions and contribute to team meetings aimed at improving service efficiency and quality.
- **Performance Metrics:** Meet and exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.
### Requirements:
#### Education & Experience:
- Bachelor's degree preferred, but not required.
- Minimum of 1 year of experience in a customer support or related role.
#### Core Competencies:
- **Resilience:** Ability to handle challenging customer interactions with a positive attitude and determination.
- **Drive:** Self-motivated approach to work, with a keen interest in achieving set goals and improving service delivery.
#### Soft Skills:
- **Communication:** Exceptional verbal and written communication skills with the ability to convey information clearly and effectively.
- **Leadership:** Ability to take initiative in problem-solving and inspire others to follow suit.
#### Technical Skills:
- Proficiency in using chat support software and CRM systems.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
---
### Benefits:
- **Visa Sponsorship:** Opportunities available for international applicants.
- **Company Equipment:** Provision of all necessary equipment to perform your role effectively.
- **Remote Work Flexibility:** Ability to work from home, ensuring a better work-life balance.
### Working Environment:
At Entergy, we believe in building strong connections. Our working environment fosters a culture of collaboration and support, treating colleagues like an extended family. We are committed to creating a workplace where everyone feels valued and empowered to contribute to their fullest potential.
### Deadline to Apply:
Interested candidates are encouraged to apply by **October 6, 2024.**
---
**Equal Opportunity Statement:**
Entergy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals without regard to race, color, gender, sexual orientation, gender identity, religion, national origin, disability, age, or any other legally protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
