### Job Title: Chat Support Representative - Work from Home
**Company:** Ingram Micro
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 4
#### Job Description:
Ingram Micro is seeking a highly motivated and driven Chat Support Representative to join our dynamic team on a part-time basis. As a vital point of contact for our clients, you will be responsible for delivering exceptional customer support through chat channels, ensuring a seamless experience for our users. This position is remote, providing you with the flexibility to work from the comfort of your own home.
#### Key Responsibilities:
- **Customer Interaction:** Respond promptly to customer inquiries via live chat, providing accurate and helpful information regarding products, services, and order statuses.
- **Issue Resolution:** Identify and analyze customer issues to provide effective solutions in a timely manner while escalating more complex issues to appropriate teams when necessary.
- **Research and Troubleshooting:** Conduct thorough research on customer inquiries to ensure accurate responses and assist in troubleshooting technical problems related to software and hardware.
- **Documentation:** Maintain detailed records of customer interactions, transactions, comments, and complaints in the designated support platform, ensuring that all data is accurate and up-to-date.
- **Team Collaboration:** Work closely with team members and other departments to enhance the customer support process, contributing to team goals and fostering a spirit of cooperation and teamwork.
- **Feedback and Improvement:** Collect customer feedback and provide insights to the management team for ongoing service improvements and product development.
- **Product Knowledge:** Continuously update yourself on company products, services, and promotions to provide informed support and engage customers effectively.
- **Performance Metrics:** Meet and strive to exceed key performance indicators (KPIs), including response times, customer satisfaction scores, and issue resolution times.
#### Requirements:
**Education and Experience:**
- Minimum of 4 years of experience in a customer support role, preferably in a chat support capacity.
- High school diploma or equivalent; a degree in a related field is a plus.
**Technical Proficiency:**
- Strong computer skills, with proficiency in using chat systems and customer relationship management (CRM) software.
- Familiarity with ticketing systems is desirable.
**Personality Traits:**
- Motivated and driven to succeed individual with a passion for providing excellent customer service.
- Ability to remain positive and calm under pressure.
**Soft Skills:**
- Exceptional teamwork skills, with a collaborative approach to problem-solving and communication.
- Strong research abilities to effectively troubleshoot and resolve issues independently.
**Working Environment:**
- Comfortable working in a transparent and open dialogue environment, promoting effective communication at all levels.
#### Benefits:
- Paid sick leave to ensure your health and well-being.
- Relocation allowance for candidates moving to Brisbane.
- Free accommodation for the initial period of employment to ease the transition.
#### Application Deadline:
- Please submit your application by **October 21, 2024**.
#### Equal Opportunity Statement:
Ingram Micro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Join us at Ingram Micro, where you can grow professionally while providing top-notch support in a flexible work environment!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
