Chat Support Associate - Work From Home

Job Description:

We are looking for a passionate and resourceful Chat Support Associate to join our team at Altria Group. This is a part-time, work-from-home position based in Canberra, Australian Capital Territory, AU. As an Associate Level position, we require a minimum of 2 years of experience in customer service or a related field.

Responsibilities:- Provide chat support to customers, answering inquiries, troubleshooting issues, and providing solutions in a timely and professional manner- Utilize analytical skills to assess customer needs and recommend appropriate products or services- Communicate effectively with customers to ensure a positive experience and build long-lasting relationships- Collaborate with team members to share knowledge and best practices- Maintain accurate records of customer interactions and transactions- Stay up-to-date on product knowledge and company policies

Requirements:- Strong communication skills- Ability to analyze customer needs and provide effective solutions- Previous experience in customer service preferred- Proficient in using chat support platforms and other communication tools- High school diploma or equivalent required- Passion for helping others and providing excellent customer service- Resourceful problem solver- Ability to work independently and efficiently from a remote location

Benefits:- Dental insurance- Retirement plan- Relocation allowance

Working Environment:At Altria Group, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where employees can thrive and grow professionally.

Deadline to apply: July 3, 2024

Equal Opportunity Statement:Altria Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.