Customer Service Specialist ASAP start Sydney CBD Full time | Permanent role WFH flexibility $68,000 - $72,000 + super
Are you ready to take your career to the next level with an industry leader? Our client is an exciting, fast-growing ASX-listed non-bank lender with over 40 years of experience helping their customers reach their financial goals. They are passionate about providing innovative solutions and exceptional service to their customers and looking to expand their team!
Role Overview:
As a Customer Service Specialist , you will be the friendly voice that customers trust for answers. Whether it is a question about a loan application, account management, or financial products, you will be the go-to expert guiding them through their experience. If you are someone who thrives on making people feel heard and supported, this role is for you!
Key Responsibilities:
Handle inbound calls from customers, addressing inquiries related to loan applications, account management, and product information, customer asking what stage their application is at in a timely and professional manner. Resolve customer issues quickly, ensuring their satisfaction and upholding company policies every step of the way Stay up to date with the company's products and services to provide customers with the best recommendations and insights. Work with a team of passionate professionals across departments, creating seamless communication and delivering top-notch service. Keep clear, detailed records of customer interactions and solutions in the CRM system, ensuring everything is in order Requirements:
A degree in Finance, Business, or a related field is preferred. At least 1 year experience in a customer service role within banking/financeenvironment Experience in asset finance would be a real bonus in this position. Exceptional verbal and written communication skills are essential for effectively engaging with customers and conveying information clearly. A team player who's always ready to collaborate and share knowledge Analytical mindset with the ability to find solutions and act quickly A genuine passion for helping others and creating a positive customer experience Why Join Us?
Growth opportunities, the chance to develop your skills and climb the ladder within a respected, forward-thinking organisation. Teamwork & innovation, you'll be part of a supportive, inclusive culture where every voice is valued and every idea matters. Free breakfast every morning, yoga room, and regular sociable events. Ongoing Training, access to ongoing learning and development opportunities to keep you at the top of your game in the finance sector. WFH Flexibility, enjoy the best of both worlds with the ability to work from home when needed. Become part of a friendly and lively team that thrives on positive energy and a shared commitment to success.
Ready to make an impact and help customers achieve their financial dreams? Apply now and be part of something special!
We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, women, people with disabilities, and individuals from the LGBTIQA+ community, as we strive to build a diverse and inclusive workplace that values all perspectives. #J-18808-Ljbffr