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Division: Australia Retail
Location: Melbourne
About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the RoleAs a Chapter Lead in our Banker Digital Experience Tribe, you'll play a key role in building world class capability for our Journey Expert Chapter fostering learning and continuous improvement.
You'll be responsible for developing squad members in the Chapter, improving the way we work within BDX and assisting with achieving our Tribe Strategy.
In this role you'll promote and embody our culture and ways of working. You'll bring domain knowledge or deep expertise on a specific topic to develop T-shaped capability in your chapter members. Along with Product Owners, you'll care for and nurture the growth of your chapter members to ensure they are inspired by a sense of purpose and are continually building their mastery and autonomy. Capabilities include project management, business analysis, change management, strategy development, and customer journey mapping.
As part of the BDX Extended Leadership Team, your valuable insights and innovative ideas will assist in driving our strategy.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.
Role Type: Permanent, Full-TimeRole Location: 833 Collins Street, Docklands VIC 3008Work Hours: Standard Hours
What will your day look like?As a Chapter Lead, you will:
Coaching: Facilitate progress through effective dialogue, inquiry, goal setting, active listening, and coaching techniques.Counsel & Guidance: Provide feedback, advice and thought leadership based on expertise and experience.People Management: Oversee the entire employee lifecycle, including attraction, recruitment, onboarding, performance, development, remuneration, workforce planning, career planning, and respectful exits. Offer feedback, support, and guidance, manage underperformance proactively, apply organizational policies, and maintain accurate HR data.Team Building: Foster a healthy work culture by creating a safe and supportive environment where people are inspired, motivated, and able to grow and deliver value.Strategy Development: Develop a purpose, mission, and plan to achieve long-term goals and objectives, including strategies for customers, workforce, segments, and brand.Standards Ownership: Ensure alignment with other Chapter Leads across Tribes within your area of expertise.Knowledge Sharing: Share insights and expertise with Chapter members and other Chapters. Seek insights from others to enhance your own thinking and capability.Vision Creation: Along with the other Journey Expert Chapter Leads, develop a vision for the Chapter's expertise and drive capability development towards this vision.Relationship Building: Build and maintain strong relationships with key stakeholders, including business leaders, product owners, and other business teams.What will you bring?To grow and be successful in this role, you will ideally bring the following:
Deep expertise in your Chapter area combined with broad capability and a proven ability to innovate and adapt to the latest developments.Experience in one or more of the following: project management, story writing, business requirement gathering, change management, and customer journey mapping.Exceptional interpersonal skills, including the ability to inspire, mentor, coach and develop others.Ability to adapt and grasp new skills and content and the ability to translate this to your Chapter.Proven analytical skills and data-driven decision-making.Ability to ask for and give feedback.Strong drive to keep up to date and continuously develop and broaden your expertise.Ability to impart knowledge to others generously and constructively.Leveraging an understanding of others' behaviour to adapt influencing style and approach to effectively collaborate, build relationships & maximise impact.You're not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
To find out more about working at ANZ, visit careers. You can apply for this role by visiting ANZ Careers and searching for reference number 83299.
Job Posting End Date#J-18808-Ljbffr