Channel Optimisation ManagerAssurant, Inc. Brisbane, AustraliaPosted: 12 days ago
Type: Permanent
Salary: Competitive
The Channel Optimisation Manager will be responsible for the strategic development of key, assigned clients.
This will include retaining and extending the client contract, building a wide, deep network of client contacts, delivering the annual operating plan, and identifying and delivering growth opportunities.
Responsibilities include day-to-day management of the client, delivery of our service obligations, and working with key functional areas to continually enhance the customer experience.
Key Responsibilities: Work alongside the Account Director and liaise with clients in multiple territories to create the annual client plan, ensuring stakeholders are aligned during delivery of this plan.Contribute to the creation and delivery of client P&L as well as identifying and delivering new business opportunities to drive incremental value.Develop and maintain sustainable and profitable long-term relationships with clients, ensuring optimisation and engagement with strong strategic direction.Build effective and strategic client relationships, positioning Assurant as a trusted advisor and be responsible for day-to-day management of the client account.Build sustainable client relationships and develop enhanced client engagement through driving client understanding and advocacy.Contribute towards the commercial management, development, and delivery of client plans, being specifically responsible for key accounts.Lead and support the Account Director in the delivery of specific goals within the client plan.Prepare meeting materials, minutes, and action logs.Ensure service delivery and that key SLA and KPIs are met.Maintain oversight of the contracted service to the client, quickly identifying and resolving issues which may arise with customer experience via analysis of customer feedback and root cause analysis of complaints.Manage delivery of client requirements via management of an internal virtual team.Support, mentor, and develop new team members.Ensure adherence to both internal and external governance processes.Qualifications: Excellent client relationship management skills.Strong customer service knowledge of product range, supporting systems, and business sectors.Proven ability to build strong relationships with management and key internal stakeholders.Successful track record of delivering customer change initiatives.Knowledge of insurance sales processes, adapting processes effectively to meet customer needs.Broad, up-to-date knowledge of developments within the insurance and financial sectors.Ability to identify opportunities to develop and grow the account.Familiarity with relevant departmental and companywide procedures, policies, and guidelines.Good interpersonal skills and ability to work as a team member.Skilled in influencing and negotiation.Effective communication and networking skills.Strong presentation skills.Business consultancy skills.A self-starter able to work with minimum supervision.
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