Channel Operations Administrator AustraliaWorkplace Type: Hybrid
Job: TESTING CENTER
Schedule: FULL_TIME
Overview To serve the growing needs of Pearson's clients around the world, the Event Coordinator is responsible for supporting the Event Manager in the development, implementation and ongoing management of exam delivery solutions.
The appointed individual will report to the Event Manager and will help establish and maintain event testing in the ANZ/SEA region.
The Event Coordinator will assist in researching, identifying and negotiating with multiple vendors from various fields to ensure adequate test delivery venue coverage and associated invigilation services.
It is the responsibility of the Event Coordinator to ensure that client program requirements are planned for and are appropriately implemented in all associated testing venues.
This role is also involved in ensuring that quality and security requirements are met and that process improvements and increased efficiencies are identified.
Other responsibilities of the role include invoice and data collection/coordination, working to set timelines, planning and negotiating priorities.
The Event Coordinator will liaise with other teams within Pearson organisations and external 3rd party suppliers.
The Event Coordinator will ensure company and client quality standards are adhered to, ensuring effective communication and reporting internally.
Key Responsibilities Responsible for supporting and implementing testing solutions for multiple events during the yearSupport the Event Manager in ensuring that client satisfaction levels are achieved to a high standard and issues are recognised, documented and resolvedLiaise with the wider team, and agencies where appropriate, to help deliver successful testing events in the regionWork with the team to ensure adequate capacity is provided for test events and assist to develop contingency plans for each eventSupporting other initiatives as provided by the Event Manager where appropriateDevelop strong relationships with wider Pearson colleagues to maximise effectiveness of testing event coordinationKey Activities Research, identify and secure testing venues and invigilators to meet the requisite footprint for testing eventsContribute to a range of exam preparation and delivery tasksWork with the team to ensure the provision of appropriate training and supporting documents for successful exam deliveryCoordinate activities associated with the invoice payment process for 3rd Party SuppliersEssential Experience and Qualifications Demonstrated experience with coordinating a range of event types and/or projectsEnthusiastic, energetic team player who has the ability to work on their own, whilst possessing the ability to seek assistance and/or escalate concerns when requiredAbility to work positively within a wider teamDemonstrated experience in coordinating multiple tasks to meet deadlinesAbility to exceed customer expectationsAbility to adapt to new business practices and respond positivelyFully familiar with the Microsoft Office suite and associated packagesDemonstrated experience working with Excel - intermediate to advanced skillsAbility to succeed under remote supervisionFull valid and non-restrictive passportDesirable Experience and Qualifications Experience coordinating logistics associated with events or exam deliveryInvoicing and budget coordination desiredInternational work experience and cultural awareness preferredDegree educated or equivalent preferredCommitment to Improving Quality Customer Focus
Effective Communication
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