At the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.
The TIO's vision is for a fair and accessible communications market for Australia. We are connecting people, building trust and delivering fairness. Within this newly created role as Change Specialist, you'll support our alternative dispute resolution service excellence and optimisation program delivery.
Job DescriptionYou'll report to the Improvement and Projects Lead, who will provide open and transparent leadership and is an effective coach. Your primary stakeholder has a wealth of experience, is a Six Sigma green belt, and has an incredible program delivery record.
Within your role you'll focus on building relationships and quickly coming up to speed with inflight change initiatives. You'll identify change drivers, develop and mobilise change management plans, monitor progress, escalate risks, and evaluate adoption of change.
Your primary responsibilities will include:
Developing and coordinating implementation of change management plansSupporting project management activitiesPromoting a continuous improvement cultureDesired Skills and ExperienceAbout You You have a growth mindset and enjoy sharing your ideas. We're delivering results within time-based constraints and you will be able to measure the positive impact of your contributions.
To be successful in this role you will need to:
Demonstrate your experience using industry recognised change management principles and methodologies (ideally PROSCI ADKAR, PMBOK, Prince2)Have strongly developed organisation skills and tools to meet multiple project deadlinesApproach internal stakeholders with curiosity and be able to find common groundCommunicate effectively (written and verbal) and facilitate workshops and deliver briefing sessionsAbout the Team The Technology, Analytics and Business Improvement (TABI) team provide technology solutions, strategic integration of technology, reporting and data driven analytics, project management and continuous improvement within the TIO. This team is growing as it promotes and delivers technology led improvements for the TIO's operational performance so that we may provide valued outcomes for consumers, members, external governing bodies and regulators, and our people.
The TIO's purpose is to resolve complaints fairly and drive improvement in a dynamic communications sector. Our purpose is underpinned by four core values: Fairness, Integrity, Excellence, and Collaboration.
To uphold this commitment, the TIO implements reasonable adjustments to promote inclusivity, including part-time or reduced hours, a hybrid work model, workplace accessibility modifications, adjustments to equipment and devices, engagement in co-design practices, and being open to other measures that support every person in our organisation to thrive.
Please include as part of your application a resume and cover letter that demonstrates your skills and addresses why you are the right person for this role.
For more information about the Telecommunications Industry Ombudsman (TIO) please visit our website www.tio.com.au/about-us.
If you have any questions regarding this role or would like to enquire about reasonable adjustments, please email ******.
Please note, applications may close prior to the deadline.
Telecommunications Industry Ombudsman Limited
#J-18808-Ljbffr