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Change Manager Department: Transformation Management Office
Division: Australia Commercial
Location: Melbourne
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Through our Commercial Strategy, we're heavily investing in simplifying and modernising our systems and processes so that our people can spend less time navigating internal processes and more time helping our customers.
About the role In this role, you will be responsible for supporting the Digital Platforms Change Lead with development and implementation of the change management strategy and delivery plan for Australia Commercial initiatives, including BrokerBiz (the new broker origination platform)
This role is part of Australia Commercial Strategy and Transformation change team and reports to the Digital Platforms Change Lead. You will also be part of the Broker Origination initiative team, in the Digital Platforms team within Australia Commercial.
Role Location: 833 Collins Street, Docklands VIC 3008 and other locations within Australia
Role Type: 12-month Fixed Term opportunity
Work Schedule: Full Time
What will your day look like? With the customer and banker at the heart of your decision making, this role will:
Build strong, trusted relationships with key stakeholders by facilitating working groups and supporting end user business acceptance testing to ensure effective stakeholder engagement throughout the change delivery lifecycle Lead components of change management planning and delivery, such as development of KnowHow process and reference guides for the E2E credit process and development of training schedules to equip frontline, risk and operational teams with required knowledge and training to adopt the new system and processes Support the Change Lead with key deliverables, such as completing change impact assessments, development and execution of engagement plan and communications, completing change readiness checks, conducting pilot and national rollout hypercare, reporting to governance groups and supporting people leaders to ensuring change is successfully adopted and embedded with their teams Collaborate with the initiative/project team to ensure that all change impacts, risks and dependencies are considered and built into the change delivery plan Contribute to the continuous improvement and refinement of overall change management and delivery techniques What will you bring? To grow and be successful in this role, you will ideally bring the following:
Excellent stakeholder management skills, with effective communication, influencing and relationship building ability
Demonstrable functional experience in the Change Management discipline
Experience in leading or supporting change and transformation initiatives
Exceptional written and verbal communication skills, and ability to deliver clear, simple & effective styles of facilitation and presentations
Experienced in the use of change management methodologies such as PROSCI and similar frameworks
Strong understanding of the commercial wholesale lending environment within ANZ will be highly regarded
Strong planning, co-ordination, problem solving and critical thinking skills. Ability to prioritise and work under pressure
Flexible and adaptable (able to work in ambiguous, fast paced, and cross-functional environments)
A strong execution mindset and ability to deliver quality outputs within required timeframes, and be able to make decisions autonomously and communicate direction, rationale, and outcomes clearly
Ideally you may also have experience in Agile methods of working including use of Jira and Confluence
You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 80984 .
Job Posting End Date
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