Change & Communications Specialist - Phi

About Us At WA Primary Health Alliance (WAPHA), we are dedicated to transforming and sustaining primary health care across Western Australia.
As one of the 31 Primary Health Networks (PHNs) in Australia, we proudly manage three PHNs, guided by our 2023 - 2026 Strategic Plan.
Since our establishment in 2015, we've been committed to strengthening primary care through innovative partnerships and a 'one health system' approach, ensuring better access to services and improved health outcomes.
Our work focuses on: Supporting general practices to deliver top-quality patient care.
Funding local primary health services tailored to community needs.
Connecting local services to simplify the health care system.
Leading system-wide reform for long-term impact.
WAPHA also has a national Lead PHN role to operate and enhance the services of the Primary Health Insights (PHI) data storage and analytics platform used by PHNs to support data driven decision making and deliver better health outcomes.
[JP1]  As an organisation that thrives in a dynamic environment, we embrace change and seek team members who are adaptable and flexible in their approach.
We are proud to be an inclusive organisation, welcoming applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people from diverse cultures, and people living with disabilities.
Learn more about our values and what it's like to work with us by watching the above video, or at www.wapha.org.au/joinourteam/ About The Role  We're seeking a proactive and innovative Change & Communications Specialist to join our Primary Health Insights team.
You'll play a pivotal role in driving transformational change across key programs such as Primary Health Insights and Primary Sense.
Reporting to the Change Management Lead, your work will focus on stakeholder engagement and change management as well as developing and implementing communication strategies that support the successful adoption of cutting-edge data and reporting solutions by participating PHNs.
This role will be offered as a Full-time Maximum-Term contract till 30th June 2025 and offers the flexibility to work from home and office.
Key Responsibilities Develop change management plans and resources to support PHNs in understanding and adopting new developments in data the relevant and technology solutions.
Apply structured methodologies, processes and tools to deliver change management activities that support program adoption.
Design, develop and deliver effective training resources and materials, consulting with technical experts as necessary.
Lead the development of end-user documentation.
Create program communications strategies, ensuring stakeholders are kept informed throughout the project lifecycle.
Develop and implement communication and engagement plans, contributing relevant content and tailoring messages for different stakeholder groups.
Ensure effective use of communication channels including content management of project intranet pages.
Establish and maintain regular communication with stakeholders, addressing concerns and providing timely responses.
Track and report on the progress of adoption and change initiatives.
Collaborate with the Project Manager to identify and escalate risks, while managing any resistance to change.
Provide leaders with progress updates, support with reporting and maintain stakeholder relationship management system (SRM) contacts database.
About you To be considered for this role, candidates must meet the following selection criteria: Essential experience and education  Proven experience in change management, communications, and/or training development and delivery, preferably within a data or IT-related project or program.
Familiarity with technical concepts, particularly in relation to Microsoft Azure, data, and analytics.
Strong knowledge of change management principles, methodologies, and tools.
experience in developing communication plans and supporting project managers to achieve project milestones.
Experience in stakeholder engagement, with a proven ability to build and maintain strong, collaborative relationships.
Proficiency in creating engaging change, training, and communication materials, including workshop facilitation, documentation, and training coordination.
Excellent business writing and editorial skills, including the ability to translate complex technical content into plain language tailored to specific stakeholder groups.
Competency in web/intranet content management, including content production and day-to-day site maintenance.
Preferred Knowledge and Skills: Experience using communication and collaboration tools such as Jira, Confluence, Teams, SharePoint, and D365 Marketing.
Tertiary qualification and/or relevant certifications in change management, project management or communications.
Technical competency or experience in working on data analytics or IT-related projects.
What We offer A hybrid work model, combining the flexibility of working from home with access to our state-of-the-art Subiaco office.
A strong commitment to employee growth and development and professional learning opportunities.
Generous salary packaging, with up to $15,900 for general living expenses and $2,650 for entertainment, tax-free each year.
Access to an Employee Assistance Program for professional and confidential support when you need it.
Additional paid parental leave to help balance work and family life.
An additional day paid leave day off during our Christmas shutdown period.
$200 annual health and wellbeing reimbursement.
Full access to LinkedIn Learning.
Study leave options to support your academic pursuits.
Option to purchase additional leave for greater work-life balance.
Access to long service leave after 7 years, with a full 13 weeks available after 10 years of continuous service.
To Apply Please submit your application by clicking the 'Apply' button.
Your application should include your CV.
As part of our recruitment process, you will be invited to complete an online assessment.
This assessment consists of interactive questions designed to give us further insight into your experience and approach.
It will simulate scenarios that you may encounter in the role.
Applications close 11:59pm Sunday 12th January 2025.
WAPHA reserves the right to commence shortlisting prior to the advertised close date.
For further information please email ******.
Please note that applications must be submitted via the link provided – applications received by email will not be accepted.
Applicants must hold current, unrestricted working rights in Australia to be eligible for this role.
Candidates without valid authorisation to work in Australia will not be considered.
Compliance with all relevant employment laws and regulations is mandatory.
Successful candidates will be required to provide relevant qualifications, along with documentation including a valid visa (if applicable), passport, and police check upon request.
WA Primary Health Alliance builds and strengthens primary health care in Western Australia, so people can access the services they need closer to home.
As the operator of all three Primary Health Networks in Western Australia, we aim to ensure that the people most at risk of poor health have access to quality care.
By working closely with GPs, health professionals, service providers, hospitals, government, and the community to strengthen primary care state-wide, we are delivering better health, together.
The Digital Services Portfolio delivers seamless, informed, people centred digital services that contribute to organisational success.
It does so by implementing seamless, well-integrated digital processes that improve outcomes for users; continual access to timely, reliable information to inform decision-making; and people-centric digital design that supports the way people access and use services.
Primary Health Insights and Primary Sense are Digital Services offered to other participating Primary Health Networks across Australia which also sits within the Portfolio.
The Portfolio's teams are Information Systems, Architecture and Design, and Primary Health Insight Services.