Account Manager Location: Boots Bluewater
Contract: Permanent, 37.5 hours/week, any 5 out of 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.
JOB PURPOSE In line with the F&B vision and mission, the Account Manager will lead an energetic and passionate team dedicated to creating experiences with our clients. The Account Manager is responsible for all retail activities that contribute to the brand's image and leadership in the market by liaising with field and head office functions. They will oversee the day-to-day running of the counter and continue to coach and mentor the team.
KEY RESPONSIBILITIES Leading the team Guide the team towards achieving results and developing individual talents. Create an environment rich with ethics, integrity, and diversity, leading to positive team collaboration. Proactively address and manage employee relations issues with the support of the Retail Development Manager. Facilitate frequent team and individual communication to ensure collective knowledge. Share the brand vision and business challenges, empowering the team while holding them accountable. Business developer Build CHANEL's portfolio of clients through data capture in line with brand expectations. Develop business initiatives in line with the brand vision and strategy. Manage staff rotas and ensure optimal client experience. Communicate retail and collateral stock needs to necessary parties. Provide feedback and reporting to influence strategies and recommendations. Experience creator Create tailor-made, personalized client experiences and build long-lasting relationships. Consider the omni-channel journey as a whole and help the team embrace digital shopping trends. Facilitate resolution of client service complaints to ensure satisfaction. Ensure the team has tools/training to provide a CHANEL client experience. Adhere to visual merchandising guidelines and maintain a clean and welcoming business environment. CHANEL Ambassador Possess solid knowledge of the brand, its heritage, and share it with clients and the team. Implement all training received and be proactive in self-learning. Ensure respect of uniform and grooming guidelines at all times. SKILL SETS Leadership and Management skills Strategic thinker: Analytical, challenge the status quo, and communicate the vision. Relationship-focused: Collaborative and influencing skills. Ability to develop and empower people: Listening, feedback, and coaching skills. Performance-minded and decisive, striving for continuous improvement. Soft skills Communication skills: Verbal, written communication, storytelling. Curious, personal agility, and continuous learner. Self-awareness and stress management. Enthusiastic and motivated. Trustworthy with integrity/ethics. Benefits at CHANEL Our employee benefits support you across your professional and personal life by offering:
Physical Wellbeing: Private Medical Insurance, Online GP App, Cycle Scheme. Financial Wellbeing: Pension, Life Assurance, Retail Discounts. Mental Wellbeing: Employee Assistance Programmes and Support Lines. Lifestyle: Arts & Culture Ticket Discounts, CHANEL Product Discounts. Employee Recognition: Service Awards Programme with CHANEL Products and Retail Vouchers. At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
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