Centralian Motors (NT) Pty Ltd is seeking a highly experienced and motivated Service Manager to oversee the day-to-day operations of our busy automotive service department in Alice Springs, NT. As our Service Manager, you will play a pivotal role in ensuring our customers receive exceptional service and their vehicles are repaired efficiently and to the highest standard. This is a full-time position based in our state-of-the-art facility in the heart of Alice Springs.
What you'll be doing Manage and oversee all aspects of the service department, including scheduling, workflow, inventory, and budgeting Provide leadership and direction to a team of skilled automotive technicians and service advisors Ensure all work is completed to the highest quality standards and in a timely manner Foster a positive, customer-focused culture within the service department Implement and maintain effective processes and procedures to optimise efficiency and productivity Liaise with customers to address any concerns or issues and provide exceptional customer service Stay up-to-date with industry trends, regulations, and best practices Contribute to the overall success and growth of the Centralian Motors (NT) Pty Ltd business What we're looking for Extensive experience as a Service Manager or in a similar leadership role within the automotive industry Proven track record of successfully managing a team of automotive technicians and service advisors Excellent customer service and interpersonal skills, with the ability to effectively communicate with both staff and customers Strong problem-solving and decision-making abilities, with the capacity to think strategically Thorough understanding of automotive service and repair processes, as well as relevant industry regulations and standards Proficient in using automotive service management software and other relevant technology Commitment to maintaining a safe and efficient work environment What we offer Competitive salary and bonus structure Comprehensive training and development opportunities Discounts on vehicle servicing and parts Supportive and collaborative work environment Opportunities for career advancement within the organisation About us Centralian Motors (NT) Pty Ltd is a leading automotive dealership and service provider in Alice Springs, Northern Territory. With over 30 years of experience in the industry, we pride ourselves on delivering exceptional customer service and maintaining a strong reputation for quality and reliability. Our state-of-the-art facility is equipped with the latest technology and tools, ensuring we can provide the best possible service to our customers.
If you're an experienced and passionate Service Manager looking to join a dynamic and growing team, we encourage you to apply now.
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