The Australian Bureau of Statistics (ABS) is Australia's national statistical agency and an official source of independent, reliable information.
We tell the real story of Australia, its economy and its people by bringing life and meaning to numbers.
About the area Every five years, the ABS counts every person and household in Australia.
We call this the Census of Population and Housing ('the Census').
The 2026 Census will be Australia's 19th national Census.
The Census is the most comprehensive snapshot of the country and tells the story of how we are changing.
Census data informs us about the economic, social, and cultural make-up of the country.
The Census will require a large geographically dispersed Temporary Workforce of approximately 35,000 employees.
The Census Temporary Workforce Project is responsible for the recruitment, onboarding, training and support of this workforce.
About the role We are looking to fill the position of Census Workforce Support Supervisor (APS6) in the 2026 Census Temporary Workforce Project team.
These roles will be based in operational contact centres and will enable a smooth, consistent, and positive experience for candidates and staff employed in the Census temporary workforce.
Supervisors will lead a team responsible for providing high quality, frontline assistance which may include resolving queries relating to application support and operational procedures.
They will work strategically to contribute to the development of team objectives, including setting priorities and managing workloads.
They will contribute to managing change in a dynamic environment, and support their team to be successful through coaching, performance feedback, and encouraging development.
What we are looking for To be suitable for the role of Census Workforce Support Supervisor, you should have most or all of the following skills, qualities and experience: Experience in managing teams in a customer service or call centre environment, with the ability to train and coach less experienced team members.
Ability to use a flexible, outcome-focused approach to meet business objectives while maintaining a high quality of work.
Strong written, verbal and phone communication skills.
Customer-focused and committed to providing effective and responsive services to clients.
Critical thinking and problem-solving capabilities, including the ability to critically assess issues and contribute to innovative solutions.
Excellent coordination skills, attention to detail and ability to manage competing priorities.
Proven ability to communicate, liaise and maintain relationships with stakeholders.
Hours and availability Due to the dynamic nature of Census Operations, operational business hours will fluctuate over the lifetime of this contract to enable the delivery of the test in 2025, and the 2026 Census.
Workforce Support Centres will initially operate Monday to Friday (7:30am AEST to 8:30pm AEST).
During field operations, they will be open seven days a week, with extended hours from 7:30 am to 11:30 pm, where you will be asked to work some weekends.
As a team leader, you will be required on-site during the induction of new staff, and across their onboarding and training periods to ensure that staff have the support required to successfully perform their role.
How to apply To apply, complete an online application form on the ABS e-recruitment system.
You will need to upload your current resume (maximum of 3 pages), provide referee details (please provide your current supervisor) and respond to the following: Please provide examples of how you have demonstrated the skills and qualities required to undertake the responsibilities outlined in Section 3 above – in no more than 500 words.
Please note responses under 200 words will not be considered.
In addition to your written response, your resume will be used to assess your skills and experience for the role/s.
Applications close at 11:30 p.m.
AEDT on Sunday 6 October 2024.
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