Ce Field Service Engineer

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CO+I CE Field Service Engineer (FSE).Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!This position requires verification of Australian Citizenship to meet federal government security requirements.Role based in SydneyQualificationsThe Ideal candidate:Possesses a comprehensive understanding of mechanical, electrical, and control systems disciplines. Experience with control systems, such as Building Management Systems, is highly valued.Demonstrates strong communication skills, essential for this customer-facing role, which involves hosting meetings and maintaining continuous connections with stakeholders and regional teams.Brings 3 to 5 years of experience working in a data center, with a solid grasp of critical environments, including roles such as technical services manager, facilities manager, or facilities engineer.Has experience in change management and root cause analysis, coupled with clear and effective presentation skills.Required Qualifications:High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility, OR 3+ years industry experience and college course work.While not required, we also look for the following Preferred Qualifications:3+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or servicesExperience working on large scale CE projectsExperience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.ResponsibilitiesAs a successful CO+I CE Field Service Engineer, your success will be measured by:Data Center OperationsEnsures compliance with data center business units and service-level policies.Engages with appropriate teams and resources to execute tasks or projects.Manages programs associated with area of responsibility.Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.Participates in Root Cause Analysis (RCA) process as appropriate.Service DeliveryMaximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency.Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation).Reduce high-impact and human-error Critical Environment (CE) incidents year over year.Deliver on cost/energy efficiency initiatives.Support delivery of the Datacenter's Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters.Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed.Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring.Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs).Work with regional and global peers to share and build best practices across the entire datacenter portfolio.Shares best practices; assists others in learning role, process, procedures.Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.Suggests improvements in implementation based on depth of understanding.Contributes to a positive team environment by learning and adopting best practices.Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.OwnershipIn alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).Supports escalation of issues to appropriate owner.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connectMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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