Certis Security Australia is one of Australia's leading security service providers with over 3,000 employees nationwide, providing our clients with industry-leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line, and concierge security services to clients worldwide.Job Description:Key Responsibilities:Conduct incident investigations in a timely manner and ensure that Security Incident Reports are completed and submitted.Demonstrate knowledge and competence in the implementation of emergency procedures.Promote and encourage a team approach.Provide a customer service approach and maintain a fair, courteous, and respectful manner in dealing with clients and customers.Provide a high-quality security service at client locations.Provide excellent customer service.Provide security escorts as required.Report and record security breaches and incidents.Respond promptly to incidents.Take a problem-solving approach to conflict situations and recognize the need to escalate situations to the manager/supervisor for attention as appropriate.What You Bring to the Table:A current Security Licence and Cert II in Security Operations.First Aid Certificate.Full working rights in Australia.Strong communication skills.Flexibility with wide availability, including days, evenings, nights, and weekends.Skills:Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment.Applied learning - Assimilating and applying new job-related information in a timely manner.Contributing to team success - Actively participating as a member of a team to move the team toward the completion of goals.Innovation - Generating innovative solutions in work situations.Managing conflict - Dealing effectively with others in an antagonistic situation.Knowledge:Clear and effective communication.Implementation of emergency procedures.Use of computer systems including Email, Word, and Excel.Experience:Previous experience in a similar role is highly desirable.Benefits & Culture:Here's Why You'll Love Working with Us!Welcoming environment celebrating uniqueness.Focus on growth and development.Exclusive discount program at over 400 retailers nationwide.Employee Assistance Program (EAP) for well-being support.State-of-the-art Learning Management System (LMS).Contribute to making a positive impact on the world.Diversity Statement:Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.Should you apply, please be advised that a member of the recruitment team will contact you only if a decision is made to proceed with your application to the next stage of the recruitment process.Profile Description:To carry out guarding duties at guard sites in accordance with Certis Standing Orders and site instructions, in compliance with AS4421-1996 and all relevant State and/or Federal legislation.
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