We're an outdoor retailer with 390 stores worldwide, we pride ourselves on our commitment to exceptional service and providing rewarding work for our employees. Following our incredible success in Canada, North America, Europe, and New Zealand, we are excited to share that we have successfully landed in Australia.
Our Sales Assistants are the vital link between our customers and our stores, representing our brand as their first point of contact. You will play an essential role within the store team, contributing to a positive and welcoming environment for all customers.
CASUAL SALES ASSISTANTS – THE GLEN, MELBOURNE (YOU ARE APPLYING FOR A FIXED TERM CONTRACT) KEY RESPONSIBILITIES Collaborative Team Working Work seamlessly within a diverse team environment, fostering a culture of open communication and mutual support. Upholding a positive and inclusive team spirit.Contribute actively to team discussions and problem-solving sessions, promoting a collaborative approach to achieving goals.Demonstrate flexibility and adaptability, effortlessly integrating with team members to address challenges.Effectively communicate with other team members, as well as sharing knowledge, skills, and best practices with existing and new team members.Operational Responsibilities Work collaboratively to help run the day-to-day store operations, ensuring compliance with company policies and procedures.Process sales transactions accurately and efficiently, handling cash, card, and other payment methods.Maintain a clean and organised sales floor, ensuring products are properly displayed and well-stocked.Stay knowledgeable about product features, promotions, and pricing to provide accurate information to our customers.Assist in setting up and executing store promotions and displays to drive sales and enhance the shopping experience.Answer customer inquiries and resolve issues promptly, demonstrating a customer-centric approach.Collaborate with team members to achieve sales targets and contribute to a positive and cohesive work environment.Maintain a high level of Health & Safety for your team as well as customers. Conducting risk assessments for fire and injury as well as regular inspections.Customer Service Uphold and enhance our commitment to exceptional customer service.You actively approach customers to identify their needs and advise them on the best solutionsAddress customer feedback concerns to ensure a positive shopping experience.To represent the Mountain Warehouse brand with positivity, passion and enthusiasm.Connect to your local community through engaging actions and a personable approach.PERSONAL REQUIREMENTS Dedicated to delivering unparalleled customer service.Passionate about retail and demonstrates that passion every day.Able to communicate clearly and succinctly, at all levels to convey information, expectations and feedback.Pursues tasks with energy and drive and sees objectives through to finish. We actively seek to create an environment where diversity is celebrated and encouraged, whilst each team member feels valued, respected and safe, giving everyone the opportunity to thrive. We welcome and embrace differences, recognising that they enrich our collective experience and contribute to the strength of our team.
Applicants must possess and maintain full and unrestricted working rights with Australia.