Casual Medical Receptionist/Client Services Officer – GippslandCasual role providing support across Gippsland region, including Morwell, Moe, Sale, Traralgon, Warragul and Wonthaggi.Help provide the latest, best practice hearing services for everyone who needs it.Gain skills with Australia's largest provider of government-funded hearing care.Access to Wellbeing programme including Fitness Passport and employee recognition awards.Want to improve the lives of Australians, no matter who they are? Join us and build a career and future you'll be proud of.It matters more at Hearing AustraliaHearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.Your opportunityAs a Casual Customer Service Officer, you'll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you'll also love the feeling of helping children and adults who need us.Here's How You'll Do It:You'll greet clients, and attend to all counter and telephone enquiries.Working at reception, you'll undertake general administration duties, including managing appointment bookings for clients both in person and over the phone, processing claims and payments and data entry for stock management.You'll liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds.You'll perform minor hearing aid repairs and provide troubleshooting support with a range of devices – training provided.What You'll BringWe believe the successful candidate will thrive in a client-centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration.You'll Bring:Experience as a proactive problem solver, with a desire to accept responsibility and take ownership of your work.Demonstrated ability to multitask and be adaptable to changing priorities.The ability to work effectively across multiple locations, using a variety of tools to stay connected within the team, including virtual support.Intermediate / advanced level computer literacy, including MS Outlook, MS Teams and browser-based applications. Experience using a CRM database is highly valued and familiarity with Medicare and NDIS funding programs is beneficial.A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families.Experience and understanding working in an allied health or medical background.What matters most? It's simple – your drive to help anyone and everyone who needs us. And you'll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.Why Hearing Australia?There's So Much To Love About a Role With Us. But Our People Say There's Three Things That Set Us And Their Careers Apart. They're About:How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you'll know you're making a contribution that really means something.Who we work with: Here, you'll support and empower clients of all backgrounds. That's what drives our teams and what makes them so special.Where we're going next: As our industry evolves, we're committed to learning and improving what we do and how we do it, and building an organisation where everyone can thrive.What does that mean for you?As a Customer Service Officer, You'll Know That Every Day, Your Work Is Helping Children And Adults Who Need Us. Just Ask Ebonie, One Of Our Dedicated Customer Service Officers About Why They Choose To Work With Us:"I think care is why most of us come to work. It's knowing we can do our bit to make life a little easier for our clients."You'll also enjoy a range of benefits, including an attractive hourly rate and a generous 15.4% superannuation.Let's create the gold standard of hearing careWe will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver's licence and must have rights to work in Australia.Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
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