Front Office & Guest Services (Hospitality & Tourism)
Casual/Vacation
The Ultimo Hotel is currently seeking a Casual Hotel Porter to join our dynamic team of Hospitality professionals.
About the role Passionate about delivering exceptional guest service, you will be a key member of the team, ensuring a warm and welcoming experience from arrival to departure. As a Hotel Porter, you will assist guests with luggage, provide directions, and respond to guest requests with efficiency and care. Your role is critical in creating a memorable first and last impression.
Key Responsibilities: Greet and assist guests with luggage upon arrival and departure.Escort guests to their rooms and provide information about hotel facilities and services.Assist with storing, retrieving, and delivering luggage as needed.Maintain the lobby area to ensure a clean and professional presentation.Support the Front Office team with guest requests, including arranging taxis, delivering messages, and offering local area knowledge.Handle general porter duties such as managing deliveries and assisting other departments when required.Skills & Experience Previous experience in a porter, concierge, or customer-facing role (preferred).Strong interpersonal and verbal communication skills.The ability to lift and transport luggage safely (manual handling training provided).Impeccable grooming and presentation standards.A proactive and positive attitude with a focus on problem-solving.Local area knowledge to assist with guest inquiries.Flexibility to work on a rotating roster, including weekends and public holidays.We are looking for team members who love being part of a fast-paced, energetic environment, ensuring every guest feels valued. If you're passionate about hospitality and want to grow your career in hotels, we'd love to hear from you!
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