Job DescriptionWe prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included.We screen candidates to ensure their suitability to work with children, which includes conducting national police checks, working with children checks, and thorough reference checks.The Community Hubs and Parramatta Town Hall provide exciting casual opportunities for you to join the City of Parramatta in setting a new benchmark for customer service delivery excellence for our community while working as part of a dynamic team.The Community Hubs are 7-day operations offering a wide range of unique experiences to people who live, work, study, visit, and play in our area.About the RoleThe Facility Support Officer role will deliver exceptional customer experience and contribute to the achievement of Council's strategic objectives and vision for the City of Parramatta as Sydney's Global City.You may work in various Community Hub locations and play a key role in customer service with the on-ground delivery of venue hire, programs, and events within the facilities.Key Responsibilities:Provide high quality customer service, answer queries, and assist customers in the use of Council community facilities.Ensure facilities are clean, tidy, and presentable - setting them up and packing them down in alignment with the needs of the customer.Arrange furniture, equipment, and assist customers with logistics such as access to the venue, loading dock or other.Check daily booking registers and follow tasks to deliver exceptional customer service.About YouIf you enjoy a role that has you on your feet rather than behind a desk, this may be the role for you! This is an opportunity to showcase your dedicated customer-service skills with the ability to troubleshoot and think outside the box.We are looking for someone with:To be successful in this role you must bring the following:A minimum of High School Certificate or equivalent.Working with Children Check (NSW).Strong attention to detail.Capacity to maintain equipment and monitor consumable stock items.Ability to communicate appropriately with clients and colleagues.Strong customer service focus.Demonstrated experience in facilities/venue care and preparation.Demonstrated ability to carry out or troubleshoot minor maintenance tasks.Ability to understand and follow EEO, WHS and ethical practice principles.What's On OfferThis casual position is offering an attractive hourly rate of $32.22 plus 25% casual loading.In addition, City of Parramatta also offers excellent employee benefits which include:Central Parramatta location (Public transport at our door, discounted parking).Learning and development opportunities.Health and wellbeing programs (Fitness Passport, Flu Shots, and more).Want to know more?Further information regarding this unique opportunity can be found in the attached Position Description.How to apply?Candidates MUST apply online attaching a copy of your resume and cover letter outlining a time you delivered excellent customer service on the ground!As this is a child-related position, a Working with Children Check must be uploaded as part of your application.Applications close at 9pm Sunday 24th November 2024 and will not be accepted through any other medium.Prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.This position requires the preferred candidate to undergo a Criminal History Records check.This position requires the preferred candidate to undertake a Pre-Employment Medical Check, which also includes a Drug and Alcohol test.The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.The successful candidate is required to be vaccinated (at least 2 doses of a TGA approved COVID-19 vaccine) in accordance with Council's vaccination policy.Candidates may submit a medical contraindication for Council's consideration.Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds.We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, veterans, LGBTIQA+, and other culturally diverse groups.We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.
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