Casual Driving Examiner/Customer Service Advisor Department of Transport and Main Roads QLD – Rockhampton QLD
In the role of Driving Examiner/Customer Service Advisor, you will conduct practical driving assessments for Queensland driver's licences using well-developed interpersonal skills with total commitment to quality customer service delivery.
Conduct driving assessments to determine the competency of applicants for all classes of driver's licence held by the incumbent. Deliver essential government services, including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests efficiently and effectively. Consult, liaise and provide advice to stakeholders on matters relating to driver licence assessment and road safety, including providing written reports to the Senior Advisor (Driver Assessment) as requested. Contribute to ensuring the integrity and accuracy of information through recording and maintaining accurate customer and service information on relevant computer systems. Maintain up-to-date knowledge of industry standards and product safety as they relate to the driver licence assessment function. Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to Customer Service Advisors and/or less experienced Driver Examiners in customer services, systems and products. Demonstrated knowledge of, or the ability to rapidly acquire knowledge of the Act, Regulations, Policies and practices relating to the driver licence assessment function. Applicants must hold a current C class driver licence and have held an open HR (Heavy Rigid) licence for a minimum of twelve months.
Applications will remain current for 12 months.
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