Unit: Sport and Recreation
Division: City Futures
Location: Doone Kennedy Hobart Aquatic Centre
Employment status: Casual
Classification: THAC Level 1
Agreement: The Hobart Aquatic Centre Agreement 2006 Salary range: $31.68 per hour (21+ rate), inclusive of 25% of casual loading + 11% superannuation. The rate for a junior will be adjusted accordingly.
Multiple roles available. Build and shape a positive team culture. Free membership to Doone Kennedy Hobart Aquatic Centre. About the role In this role, you will have a positive and energetic attitude, will deliver a high level of customer service, and will play a role in communicating and promoting centre programs and overall fitness facilities.
Role accountabilities include:
Deal efficiently, accurately, professionally and confidentially with all telephone calls and front counter enquiries to achieve a positive customer service experience. Assist the Centre members and users with a range of services within the operations of the centre including point of sale, cash handling functions, memberships, retail, programming and general enquiries. Develop a comprehensive knowledge of all specific functions within the centre, including health and fitness, operations, programs, aquatic programs, group bookings and café and promote and provide quality customer care at all times. To provide accurate point of sale, cash handling and reconciliation. Ensure all record keeping is accurate and details are maintained confidentially. Maintain a professional retail area that includes the restocking of shelves and presentation of all merchandise. About you We are looking for casual people to join our team who fulfil the below criteria:
We seek team members who bring energy and confidence to their work. If you are passionate about providing excellent customer service, we want you on our team. You are customer focused and committed to helping members reach their potential. We value an enthusiastic approach and a willingness to learn finding innovative solutions when faced with challenges. Relevant Industry Qualifications are essential for this role. Qualifications required include:
Completion of Year 12 or Certificate III or higher in Business Administration or relevant experience in this field. Current Registration to Work with Vulnerable People (RWVP). We would ideally love it if you were available for up to 7 days to cover our existing shifts, however, also understand that sometimes life just happens. Our ideal candidate will be flexible, and we would also work with you for when you need your days off.
How to apply If you require any further information specific to this role please contact Nadine Hinks, Senior Customer Service Officer, on 03 6238 6962 or email ******.
All applications must be made in the online portal, and you can save your application as you progress through the stages until you submit your final application. If you have any issues with submitting your application, please email details of the issue to ******. Please note that we do not accept applications after the position has closed so if you have issues submitting your application, please contact us prior to the closing time.
Applications close 11:59 pm Sunday 24 November 2024 (AEDT).
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