Everything Fleet Eagle Farm, Brisbane QLDEverything Fleet (a new division of Jonday Holdings) is an Australian owned and operated company that has been supplying vehicles to some of the biggest companies within the gas/oil, mining, construction, film, and sporting industries for over 30 years.
Our services include subscription, leasing, and rental hire and cover everything in-between from smash repairs to mechanical services.
With a focus on supplying customized vehicle solutions to our clients, we stand by our heritage of delivering innovation with the highest quality service standards. We value people who are eager to learn, are enthusiastic, and who want to have a little fun along the way!
About the Role Reporting to the Branch Manager, we are looking for 2 x Customer Service superstars to work in our newly opened Branch at Eagle Farm (off-site location for Brisbane Airport), where you will provide both face-to-face and over-the-phone customer service and reservation support ensuring that every interaction with the customer is first class.
This role will see you working on a casual basis, approx 3 days per week (21 hours) on a rotating roster across Monday – Sunday 7am – 6pm with flexibility to work extended hours if required, as well as public holidays. You will also need flexibility to provide cover, from time to time, at our Woodridge Branch.
The successful candidate MUST have experience in the Car Rental / Vehicle Subscription industry, have a pro-active, can-do attitude where no task is too big or too small, and be able to step up to the challenge of working autonomously as well as part of a team, whilst ensuring that the office and the car yard are always maintained to an exceptional standard.
Key Responsibilities: Meet and greet customers providing best-in-class serviceComplete subscription and/or rental agreements in a timely and accurate mannerValidate customers' documents such as Driver's LicenseSell/upsell over the counter subscription and/or rental products i.e., upgrades, insurance cover, GPS, fuelTake credit card payments and accurately update the systemAttend to walk-in customers in a prompt and efficient mannerInspect vehicles prior to and on return of booking to ensure no damageRecord vehicle damage, process incident reports, and action claimsCarry out Vehicle Detailing duties, both inside and out ready for the next customerShuttle Bus Driving – picking up and dropping off customers at the airportAnswer calls and manage reservations for multiple locationsEnsure the right vehicles are on site for each reservationMaintain a high level of customer service, answering calls in a timely manner from general inquiries, extensions of rental or subscription bookings to new reservationsRequired Skills & Experience: Experience in the car/truck rental or subscription industry is a MUSTOutstanding customer service and sales skills both face-to-face and over the phone with the ability to build rapport quicklyCurrent Manual open driver's license with no restrictions and a good driving record is a MUST, with HR, MR, or HC license highly advantageousYour own reliable transport to get to workQLD Drivers Accreditation (or willing to get at own cost prior to start date)Strong computer skills with the ability to quickly learn the point-of-sale softwareAbility to work unsupervised, with a strong work ethic, sense of responsibility, and accountabilityAbility to multitask, be highly organized, with a strong attention to detailExperienced in dealing with customer issues and conflict resolutionTake pride in your work, the office that you work in, and the presentation of the fleet of vehiclesThe successful candidate will be rewarded with a competitive hourly rate, as well as a variety of benefits such as:
Bonuses / performance incentivesReward and recognition programOngoing career development and progression opportunitiesPaid uniformFortnightly payPaid day off for your birthday (after 6 months)The successful candidate must have full work rights in Australia and provide a clean valid police check completed within the last 6 months.
If you are looking for that next opportunity and want to work for an inclusive, diverse, and dynamic National Company that puts its people first, then please apply online attaching your up-to-date resume.
Please note, due to a high volume of applicants, only shortlisted candidates will be contacted.
Your application will include the following questions:
Do you have a current Police Check (National Police Certificate) for employment?Do you have experience using point of sale (POS) software?Which of the following statements best describes your right to work in Australia?Do you own or have regular access to a car?Which of the following Microsoft Office products are you experienced with?Do you have a current Australian driver's license?How many years' experience do you have as a Car Rental Officer?What's your expected hourly rate?Please confirm you are looking for a casual role, approx 3 days p/wk (21 hours) w/flexibility to work additional days/hours as required. Note: Branch Operating hours – Monday – Sunday 7am – 6pm including public holidays.Please confirm you have or are willing to get prior to start date a QLD Drivers Accreditation. Please Note this will be at your own costPlease confirm you have your own reliable transport to get to work each dayIf you are looking for that next opportunity and want to work for an inclusive, diverse, and dynamic National Company that puts its people first, then please email us, attaching your up-to-date resume, with a cover letter to ****** #J-18808-Ljbffr