Casual Call Center AssistantJoin an Organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater!
ABOUT YOUR NEW ROLE:
We are looking for a Casual Call Centre Assistant in our busy room service call center at the Mater Hospital.
The successful candidate will play an integral role in the provision of food and nutrition services to patients and guests, and is the initial engagement point with the Food Services department across SVHA Private Division hospitals. The position holder will be responsible for assisting patients as well as their guests and family members with meal selections via the electronic system, telephone, or in person from patients' rooms (for patients screened as needing assistance).
The Call Center Assistant will utilise the CBORD software system, which interfaces with the patient electronic medical record, answer patient calls, enter meal orders into CBORD and provide assistance to patients with menu selections that are in accordance with their prescribed diet.
WHY WORK FOR MATER:
You will join a high performing team and a workplace with relationships built on mutual trust and respect. We value our staff and offer professional advancement in a respectful, collaborative and learning environment.
Join the St Vincent's Health Australia Group, and work for a truly values based organisation, who operate across VIC, NSW and QLD.Salary packaging available (pay less tax and increase your take home pay!).Access to discounted gym membership through Fitness Passport.Option to join our workplace giving program, Give4Good.A great work life balance with options to purchase additional leave.Receive a staff discount on hospital admissions to any SVHA Private Hospital.Support in your professional development and a reward and recognition program.ABOUT YOU:
As an outstanding Call center assistant, you are a master of customer service. Your skills will include:
Can do attitude.Great communication skills.Eye for detail.Excellent customer service skills.Good personal presentation.Be familiar with all telephony, computer operations, menus and diets.APPLY NOW!
If this is the role for you, please hit the APPLY button now! Your application must include:
• Cover Letter
• Resume
REQUIREMENTS:
Criminal record and/or child protection checks will be conducted and will form part of the selection criteria for this role. Mater Hospital has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations).
SVHA recommends its staff to be fully vaccinated against COVID-19. Please contact us if you would like to know more. HAVE A QUESTION AND WANT TO KNOW MORE:
If you would like to discuss this opportunity, please contact:
Tamsyn Gardner
Support Services Manager
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CLOSING DATE: 5 December 2024 11:59pm
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
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