If you're looking for somewhere to pursue your passion and make a difference within our community, then join the New Horizons team as a Case Worker, who will work within the Supporting and Securing Tenancies Specialist Homelessness Program.This is a Permanent Full-Time position. Working hours are 38 hours per week (between the hours of 8am to 4.30pm Monday to Friday).Based in Port Macquarie, you will report to the Service Delivery Manager.At New Horizons, we are passionate about creating a unified organisation where our teams work seamlessly together to deliver exceptional service that enhances the lives of our customers while at the same time improving employee experience and career development opportunities. We align our work with our organisation's values - fostering a culture of collaboration, trust, and accountability. As part of our team, you'll be empowered to take initiative and use your talents to improve the lives of our customers. Together, we are a community committed to transforming lives through our services, embracing challenges with creativity and adaptability for lasting positive impact. Specifically, this role works in partnership with people who are experiencing homelessness, at imminent risk of becoming homeless, and/or living in unsustainable and/or unsafe accommodation. We collaborate with our customers to assist them to secure a safe and affordable place to live, and provide support to set our customers up for long-term success in maintaining their accommodation into the future.The day to day:You will be allocated a case load of people from diverse backgrounds that you will work closely with.Your customers will be supported to secure stable housing that is safe and affordable.You will also support your customers to access mainstream and specialist services and to develop meaningful connections with the broader community.Finding solutions or additional supports in response to vulnerabilities such as trauma, abuse, family breakdown, family & domestic violence, mental ill health, substance abuse, cognitive impairment, discrimination, racism, financial difficulties, distrust in some services, and difficulties with navigating the sector.Developing and implementing individual support plans in partnership with your customers.Providing general advice, advocacy and mentoring for your customers.Establishing and maintaining links with the private rental sector and service providers so that housing options are understood.Networking and negotiating with key stakeholders so that you can collaborate with the broader sector.Empowering your customers by promoting independence, physical wellbeing, and informed choice by utilising the principles of person-centred, trauma-informed and strengths-based approaches.Ensuring the accurate and timely completion of a range of admin tasks such as progress notes, customer assessments, and program outcome reports.What you need to have:A strong set of values that guides your work, incorporating our organisational values of passion, integrity & respect.Relevant qualification in Community Services, Case Management, Mental Health or Disability or related discipline or equivalent industry experience.Case management experience within the housing/homelessness sector.Experience working with people with complex needs.Great computer skills, including the Microsoft Office Suite and reporting systems.A current NSW Driver's licence and willingness to travel within the local area.Willingness to obtain an Australian Federal Police Check, WWCC, NDIS Screening, and first aid certificate that meet New Horizons employment criteria prior to commencing with us.You could benefit from:Rostered days off (RDO's)Salary packaging of up to $15900+ in tax-free payLeave loading and superannuationInternal and external learning and development opportunities and workplace mentoringA supportive culture and working environmentEmployee Assistance Program providing counselling servicesAbility to sign up for our Fitness Passport programTo Apply:We would like your application to include a resume and cover letter that identifies how your skills, ability and experience meets the key responsibilities of this advert.
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