Full time
Trilogy Care is Australia's fastest-growing provider of the Federal Government's Home Care Package (HCP) program. Our innovative self-management model rooted in the principles of choice and excellence aims to deliver greater choice and value to our care recipients. This ensures they spend less on management fees and more on long-term care services that truly reflect their individual needs.
As a vibrant and dynamic organisation, we are dedicated to supporting older Australians to remain in their own homes, embodying our commitment to wellbeing and integrity. We believe our work is about making a meaningful impact on the lives of our care recipients and their families, whilst also fostering ownership amongst our team members. At Trilogy Care, we take immense pride in creating a progressive and fulfilling workplace for our dedicated employees, championing innovation and ensuring a supportive, rewarding environment where everyone can thrive.
About the Role As a Case Support Administrator, you will play a crucial role in supporting the Care Team in delivering high-quality, people-centred care to our recipients. You will assist with administrative tasks, maintain regular communication with care recipients, and ensure all documentation and requests are handled efficiently. This role is vital to ensuring that our clients continue to receive the best support possible, while also allowing the Care Team to focus on case management and service delivery.
Job Description Field general phone and email enquiries, providing helpful and timely responses to clients and care recipients. Conduct regular phone check-ins with care recipients to ensure up-to-date information on their health and living conditions. Use platforms such as My Aged Care and Services Australia to request important documentation and apply for supplements on behalf of care recipients. Assist case managers with administrative tasks, ensuring compliance with Aged Care Quality Standards. Maintain accurate records and ensure that all client data is kept up to date in the system. Skills and Qualifications Excellent communication skills with the ability to manage phone enquiries and emails professionally and efficiently. Strong organisational skills and the ability to manage multiple tasks with attention to detail. Willingness to learn and progress within the role with a commitment to professional development. Proficiency in Microsoft Office 365 and other CRM systems. A positive, solutions-focused attitude and a genuine interest in the Aged Care sector. Mandatory Requirements Current federal police clearance (not older than 12 months). Evidence of Australian work rights (passport, birth certificate, etc.). Unlock your Potential with Trilogy Care Join a purpose-driven team to build a Trilogy Care legacy that values Choice, Excellence, Integrity, Ownership, Innovation, and Wellbeing. We are dedicated to making a positive impact on the lives of our care recipients, their families, and our team! This purpose-led work, combined with our commitment to continuous improvement and positive change, will help unlock your potential and take your career to the next level.
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