Case Officer (Medical Information Exchange) NSW (remote working)Full-timeState: NSWJob Status: Full TimeAt Unified Healthcare Group (UHG), We Are Continuing To Grow the Medical InformationExchange Department and we are looking for dedicated and motivated team members to join the team. Our purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and achieve better outcomes through the medEbridge platform. We provide secure online access to a national marketplace of GP's, Specialists, Nurses, Allied Health Professionals and more. Our customers connect easily with health practitioners using this platform to access information quickly to make informed decisions and improve outcomes for their clients who have suffered personal injuries such as road or workplace accidents.
The business is expanding as our customers grow, and we are seeking moreenthusiastic people to join a team who is committed to doing their best work every day guided by our values – Care, Accountability, Teamwork, Integrity and Excellence.An engaging personality, and a passion for delivering exceptional service will be important to succeed in this role.We are looking for full timecandidates only. Successful applicants will joinour dedicated case management team, responsible for liaising with our customers and healthcare providers to facilitate the exchange of health and medical information with speed, simplicity, and security.
Key responsibilities include, but are not limited to:
Management of a portfolio of clients, ensuring your caseload is actioned within timeframes specified in our service level agreementsLiaising with specialists and medical clinics to obtain medical records on behalf of clients.Writing accurate case notes in the medEbridge platformRelationship management between clients and UHGData entry and ad hoc administrative duties where required.A full position description is available upon request from HR on
What you'll need:
Excellent verbal and written communication skillsAbility to negotiate, influence and manage conflicts effectivelyThe ability to multitask in a fast-paced environmentExceptional time management and organisational skillsTechnology savvy with intermediate Microsoft Office Suite skills, namely Outlook, Word, and ExcelKnowledge or understanding of how health practitioners and in-particular GP's work, orinjury rehabilitation, or within the legal or insurance practices is an advantage but not essential.So why work for UHG? We offer flexibleworking arrangements.Financial incentives apply if KPI's are met.Employee discounts for health insurance, gyms, pools and travel clubOptions for novated leasing and salary sacrificingPaid parental leavePurchased Leave (up to 4 weeks)Employee Assistance ProgramYou are welcome here We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work – and we value your unique contribution.
Be part of the MedHealth group voted Financial Review Boss Best Places to Work. Head to for further details.
** We will not be able to support international applicants for this role.
** Previous applicants need not apply. You are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
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