Case ManagerQBE Insurance Group Limited Perth, Australia
Primary Details
Time Type: Full time
Worker Type: Employee
Case Manager - Workers Compensation
Location: Perth
Term: Full-time, Permanent and 12 month fixed-term contracts available
Your part in a changing world
At QBE, we're driven by our purpose - to give people the confidence to achieve their ambitions. We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of more than 11,800 people, in 27 countries around the world.
The opportunity
As a Case Manager at QBE, you will provide end to end claims management for your client portfolio, drawing on your exceptional customer service and decision-making skills to achieve return to work objectives. The position involves face to face contact with stakeholders through case conferencing, claims reviews and on-site visits. You will need to adhere to set timeframes, ensure compliance with all legislative codes and company policies and enter accurate information on all claims onto our database.
Your story so far
To succeed in this role, you will have previous experience within a customer service, account management or client services role, ideally within insurance or allied health. You will demonstrate a high level of empathy, a flexible attitude and a motivated service-oriented approach that allows you to deliver superior results to your clients. Qualifications in Allied Health, OH&S or Business will be advantageous. This is an exciting opportunity for someone who is customer focused and is looking to join an exceptional team. You will also be offered a structured development plan, developed in consultation with you to ensure we're assisting in taking your career in the right direction. Your strong customer service focus, empathy, and determination will ensure a fantastic future within QBE.
We are here to support you
We are proud to have been Voted #5 in the 2019 Top 20 Australian Workplaces for New Dads - HBF Direct Advice for Dads and we achieved Gold employer status in the 2019 Australian LGBTI Inclusion Awards. We also offer a range of benefits to help provide holistic support for your work life, whatever your circumstance. As a QBE employee, we will offer you:
Up to 12% in superannuationFlex@QBE leave to enhance your work/life integrationOur 'At My Best' wellbeing program, which includes a free 12-month subscription to HeadspaceAccess to 'Share the Care' - 12 weeks' flexible leave for new parents inclusive of paid superannuationIncome protection insurance and reimbursed Death and Total Permanent Disability insurance premiumsAccess to REACH My Best - free holistic wellbeing coaching, nutritional, financial and legal advice and confidential counsellingDiscounts on insurance products, car hire, hotels, goods and servicesBenefits through our various sports and arts sponsorship partners such as free and discounted tickets.Join us.
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply.
Applications Close: COB Friday 2nd July 2021
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ******.
Skills:
Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
#J-18808-Ljbffr