Case Manager, Performance and Conduct - APS Level 6OngoingSalary: $94,729 to $105,669 plus 15.4% superannuationCanberra, ACTEmployment OpportunityAs the Case Manager - Performance and Conduct, you will play a key role in contributing to the development and implementation of strategies aimed at addressing under-performance and the proactive identification of, and response to (including investigation), inappropriate workplace behaviours and conduct.Under limited direction, key responsibilities of the APS6 Case Manager include (but are not limited to) the following activities:Providing case management support for Code of Conduct and misconduct matters, including the coordination and conduct of investigations, and preparing briefings and draft decisions for decision makers.Managing the procurement of independent investigators including making recommendations about selections from an approved panel.Managing complaints in accordance with the department's policies relating to inappropriate behaviours.Assisting and coaching employees and managers in the development and implementation of strategies to address under-performance, inappropriate behaviour, health and attendance matters.Contributing to the development, maintenance, review and update of the department's policies and procedures in relation to employee performance and behaviour.Actively seeking out, building, and managing strong and effective partnerships with internal stakeholders and participating in Australian Public Service (APS) wide forums, including the Small Agency Forum.How you can help make a differenceWe seek people who bring external ideas, diverse experience, and global perspectives, and are willing to explore innovative ways of working. People who work for us will display leadership at all levels, apply information effectively in order to solve problems, and work collaboratively to achieve outcomes.Our ideal candidate will be organised, possess strong communication skills, and be capable of working independently or as part of a small team to get the job done. Experience in government investigation and/or complaints handling is highly desirable.Informed by the AGD Performance Expectations, key capabilities required for this role at the APS6 level include:Generates innovative solutions to problems, producing a range of options for consideration.Makes recommendations based on rigorous analysis and investigation.Gathers and critically analyses information from diverse sources to explore ideas and complete tasks.Maintains control of emotions, behaving professionally in difficult situations.Produces high quality, well-structured documents that are fit for purpose and require minimal editing.Demonstrates awareness of risk and sound judgment, escalating issues appropriately.Manages own time effectively to accomplish tasks, monitoring task completion against milestones.Other qualifications: Relevant HR and/or Allied health qualifications are desirable, but not essential.#J-18808-Ljbffr