Area of Expertise: Customer Services & ClaimsUnit: Allianz AustraliaEmploying Entity: ALLIANZ AUSTRALIA SERVICES PTY LTDJob Type: Full-TimeRemote Job: Hybrid workingEmployment Type: PermanentID: 51014Case Manager Level 2Case Manager – Personal Injury | Darwin, NTWhat if you could put the customer at the heart of everything you do?Our Personal Injury division is committed to being the market leader. With proven expertise we provide a diverse range of products and solutions for our clients. By joining our high performing team in Darwin, you will be part of a fast-paced environment dedicated to providing outstanding service, strategic thinking and claims support, specifically in the common law and recoveries portfolios.We are seeking a Case Manager who will be responsible for managing a portfolio of claims from inception to finalisation in accordance with relevant legislative, regulatory and Allianz requirements. The role will be responsible for maintaining a focus on strategic collaboration and case management, to maximise early resolution of claims and recoveries.You'll be responsible for:Management of claims for individuals injured in motor accidents interstate who have an entitlement under the Motor Accidents (Compensation) Act (NT).Management of the recovery claims including identifying and pursuing relevant recovery options having regard to the applicable legislation.Maintaining a focus on strategic collaboration and case management at all times to maximise early resolution of claims.Making key liability decisions in accordance with multiple jurisdictional legislative requirements.Building effective working relationships with a variety of key stakeholders including legal representatives, medical professionals, and rehabilitation providers to drive successful outcomes.About you:You have legal background/experience.Experience in a similar case management role within personal injury insurance (highly desired).You will have the drive and interest to your customer focused experience and approach to grow a career in case management.You will be known for your empathetic style and customer focused approach which allows you to 'walk in our customer's shoes.'The ability to handle difficult situations and act in a professional manner whilst resolving complex situations in a timely manner.Solid problem solving and relationship building abilities.High attention to detail, excellent time management skills and the ability to adapt when changes occur.What's on offer?Learning is not left to chance - you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training.What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life.Work within a specialist area of the Personal Injury team where you will have stability and autonomy.Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.About us:Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, 'how can I help?'Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.
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