Case Manager

Join our passionate and dedicated team , providing extraordinary support to people living with mental health challenges in our community $87,138 + super + not for profit salary packaging benefits + remote location benefits Fixed Term Full Time Contract to 30 June 2025 Location: Katherine and Big Rivers Region NT 0850 Rewarding work – every day you know you're making a real difference Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive.
United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.
Find out more about us and our purpose.
Your Opportunity At Mission Australia's Psychosocial Services in the Northern Territory, we empower individuals living with mental illness by supporting their recovery journey.
Whether guiding clients through transitions to the NDIS or providing alternative support for those that are ineligible, our team is dedicated to fostering independence and well-being.
As a Case Manager, you'll bring meaningful change to vibrant communities like Mataranka, Jilkminggan, Barunga, Wugularr (Beswick), and Pine Creek.
Working closely with clients facing complex mental health challenges, you'll help them achieve personal goals in areas like housing, finances, daily living, and employment, all while ensuring they have access to the resources and services they need to thrive.
This role is more than a career—it's an opportunity to build connections, promote wellness, and empower individuals to lead fuller lives.
If you're seeking a meaningful role that combines impactful work, travel, and community engagement, this position is the perfect fit.
This role may offer sponsorship to the right candidate already residing in Australia with a current visa.
Your Key Responsibilities Respond to referrals of individuals from internal and external services and conduct initial assessments of suitability for support Provide psychosocial support to individuals accepted as NDIS eligible until their individually funded package is in place.
Maintain a comprehensive understanding of family networks, local languages, and interpreting services to effectively communicate with individuals who do not speak English as their first language.
Collaborate with participants to develop individualised, culturally appropriate recovery plans, including referrals to supplementary support services.
Assist participants in transitioning out of the service into independence or other appropriate services.
Manage an allocated caseload, fostering strong internal relationships with participants and staff to enhance service effectiveness and outcomes.
Build and maintain strong relationships with key external stakeholders in remote communities to support the referral and engagement of participants.
Conduct promotional activities with program participants in both remote and broader communities.
Create and maintain electronic participant files in accordance with Mission Australia policies, NT PHN program guidelines, and contractual requirements.
Support participants in their transition to the NDIS, including documenting supporting evidence, making external referrals, drafting support letters, coordinating with service providers, scheduling appointments, and advocating on their behalf.
Perform a range of administrative tasks to ensure the efficient operation of the service.
Requirements for Success With a significant background in Mental Health and/or Community Services sectors, you will be confident in your case management and assessment processes.
Other requirements include: Minimum Certificate IV qualifications in Mental Health or equivalent with previous experience working in the mental health sector Deep understanding of Aboriginal and Torres Strait Islander cultures and communities – previous experience working within remote or regional groups Ability to travel to remote communities on a regular basis, involving some overnight stays A sound understanding of the National Disability Insurance Scheme (NDIS) access process A demonstrated person-centred, recovery-focused, strength-based approach to participants' care, based on a sound understanding of mental health and illness Highly developed verbal and written communication skills Experience in developing and/or facilitating one-on-one and group activities A valid NT Working with Children Check (OCHRE Card) Full driver licence with no restrictions Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Our Culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment.
We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application , please email ****** or visit our Careers page for additional contact details.
We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.
For culturally safe support or assistance with your application, please contact us at ****** Your Benefits To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: Make a meaningful difference to the lives of Australians in need Not-for-profit salary packaging, reducing your tax (details via AccessPay) Free external, confidential counselling and access to chaplaincy support.
Volunteering opportunities Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
Remote Location Benefits include: Additional $300 each year to help with cost of living in a remote area Access to up to 3 additional days Personal/carers leave each year (non-accruing) How To Apply To be considered for this opportunity, click 'apply' and send your application today!
As a committed Circle Back Initiative employer, we will respond to your application.
Applications for this role are shortlisted as received and we are interviewing through the advertising period.
Apply quickly to be considered for this diverse, important, and highly regarded role in our community.