Job Category: Banking and Financial Services, Insurance & Superannuation
Job DescriptionYour new role As a professional and experienced Case Manager, you will use your expertise to support and guide vulnerable customers through a difficult time in their lives.
You will be empowered by management to use your sound judgement and create effective outcomes for CSC and our customers.
When managing claims, you will provide tailored and continuous customer engagement, predominately via phone correspondence.
Cases may involve a degree of complexity, including legislative or sensitive medical/personal information.
You will be the main point of contact throughout the customer's claim by gathering information, showing empathy and active listening.
Responsibilities: Organising and delivering initial claim consultations with customers and their representatives, to ensure a successful and supportive claims journeyOngoing customer contact throughout their claimCollating evidence from customers to support their claim application with relevant information and supporting documentationEnsuring sound and fair decisions are reachedMaintaining up to date and accurate records across CSC's systemsPlease note: We are open to consider applicants from any location nationally who meet the hiring criteria below.
Key information: Start date: February 2025Location: Canberra (hybrid arrangement) or Interstate (100% work from home)Working hours: Monday to Friday, up to 38 hours per week (excluding public holidays and leave)Training: We will need your full-time commitment and attendance for our 3 week training schedule as this is crucial to your learning and success.Desired Skills and ExperienceWhat you need to excel: Minimum of 2 years of experience in case/claims management – life insurance experience is highly regardedExperience managing a portfolio of cases end-to-endDemonstrate empathy, maintain a high standard of professionalism, and possess the resilience to thrive in challenging situationsHigh level of written and verbal communication skills with ability to clearly communicate to a range of audiences and stakeholdersProfessional, customer-focused and willing to contribute to a positive business cultureHave the ability to understand and interpret legislationWork independently to organise and prioritise your tasksSelf-motivated attitude with a resilient nature and ability to adapt to changeCSC's Core Competencies reflect the key sets of skills, knowledge, experience, and behaviours required to perform your role effectively.
These are: Delivering results and meeting customer expectationsWorking with PeopleAdapting and Responding to ChangeDeciding and Initiating ActionAnalysingCommercial and Strategic ThinkingWhat will you get in return? Multiple 6 month Randstad contract positions available with possible extensionsEngaging and meaningful work in an environmentA variety of challenging and interesting work with the opportunity to develop your skills further towards complex cases.
Extensive training provided.Flexible workplace arrangements including remote workingBenefit from CSC's commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role.To apply for this opportunity please include a cover letter outlining your suitable skills, career aspiration alignment and interest in the position and working for CSC, along with your current resume.
For questions or more information about this opportunity, please reach out to
Please note: Agency submissions will not be considered for this position.
About CSC: Visit our careers page to discover more about CSC, our core competencies and employee benefits: Members/About-CSC/Careers
The drive to make a difference. With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years.
We are proud to serve those who serve Australia.
Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing.
Through our world-leading investment strategies, we are always growing and improving.
That means creating an environment where each and every one of us has the opportunity to strive together for excellence.
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