Case Manager

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time type Full time
posted on Posted Yesterday
job requisition id R000067969
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.
Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.
The opportunity: Fixed term contract (FT Hours) until 13/06/25. Due to ongoing growth within the business we have an exciting opportunity for an energetic individual to join our Government & Defence team as a Case Manager in our Adelaide office! You will play a crucial role by assisting case managers in the relocation of Australian Defence Force ( ADF ) Members & their families across Australia. Our team strive to ensure that all ADF Members experience a superior relocation, and are on the lookout for our next superstar to join our team!
As a Case Manager, your activities may include: Develop and maintain effective and professional customer relationships.
Liaising with relevant third parties to complete accommodation, travel and other relevant bookings associated with the relocation process
Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and Client Key Performance Indicators.
Delivering a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution.
Expectation management ensuring Members and their families understand service scope and the relocation life cycle.
Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
About you: Case management experience in a similar role would be advantageous (i.e., global mobility, assignment management, insurance or travel)
Strong experience working in customer service industry
The ability to interpret policy and legislation
Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders
Strong attention to detail & time management skills
Proficiency in all Microsoft applications
Urban office space in the heart of the city - Grenfell Street!
Competitive salary and benefits package.
Career development and advancement opportunities.
Collaborative and supportive team culture.
Make a meaningful impact and contribute to the success of the organisation.
What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical. About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.
Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.
The opportunity: Fixed term contract (FT Hours) until 13/06/25. Due to ongoing growth within the business we have an exciting opportunity for an energetic individual to join our Government & Defence team as a Case Manager in our Adelaide office! You will play a crucial role by assisting case managers in the relocation of Australian Defence Force ( ADF ) Members & their families across Australia. Our team strive to ensure that all ADF Members experience a superior relocation, and are on the lookout for our next superstar to join our team!
As a Case Manager, your activities may include: Develop and maintain effective and professional customer relationships.
Liaising with relevant third parties to complete accommodation, travel and other relevant bookings associated with the relocation process
Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and Client Key Performance Indicators.
Delivering a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution.
Expectation management ensuring Members and their families understand service scope and the relocation life cycle.
Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
About you: Case management experience in a similar role would be advantageous (i.e., global mobility, assignment management, insurance or travel)
Strong experience working in customer service industry
The ability to interpret policy and legislation
Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders
Strong attention to detail & time management skills
Proficiency in all Microsoft applications
Why join us: Urban office space in the heart of the city - Grenfell Street!
Competitive salary and benefits package.
Career development and advancement opportunities.
Collaborative and supportive team culture.
Make a meaningful impact and contribute to the success of the organisation.
What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries.
We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.
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